Our Incidents Team at Betsson Group is one of a kind! Touching on the latest technologies while keeping our brands live and running, our Incidents Team ensure we deliver the best in service, supporting the Group and most importantly our customers!
The Wow
You will be managing the team that handles all contact for all production incidents. The main function is to ensure maximum possible service availability and performance for our customers. You will do this by supporting the team, maintaining and improving systems and handling the resolution of any events or incidents which occur within the infrastructure and providers.
With so many brands in the Group, the Incidents Team plays a vital role to ensure incidents are near to non-existent!
A taster of what you will be involved with
You’re good at
What we offer
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices - including 1,500 at our operational headquarters in Malta - every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.
Challenge accepted?
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From a single slot machine in 1963 to a Nasdaq Stockholm-listed organisation with licences across multiple jurisdictions, Betsson has evolved into a diversified, multinational business. Today we employ around 3,000 people representing more than 75 nationalities across 18 locations. Betsson AB is headquartered in Stockholm, while our operational headquarters in Ta’ Xbiex, Malta, drive the day-to-day business under what we refer to as Betsson Group.
Our vision is to deliver the best customer experience in the industry. Through a portfolio of leading brands such as Betsson, Betsafe and NordicBet, we offer casino, sportsbook and other gaming products in regulated markets across Europe, South America, North America and Central Asia. Our proprietary technology underpins a scalable model that serves both B2C customers and B2B partners.
Sustainability is embedded in our strategy. Responsible growth, customer protection and a commitment to our people and the communities we operate in remain central to how we create long-term value.
