Envision Employment Solutions

Incident Management Specialist

Envision Employment Solutions  •  Arab Republic of Egypt (Onsite)  •  12 hours ago
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Job Description

Envision Employment Solutions is currently looking for an Incident Management Specialist for one of our partners, a leading Digital Bank!

THE ROLE

When something breaks, you're the one who owns the room. From the first alert to the last line of the post-incident review, you run the process that gets things back up and keeps everyone, from engineers to executives to customers, on the same page while it happens. Two of you hold this line in rotation, so the response is never a question of who's on call, it's just how well it's run.

WHAT YOU’LL DO

  • Maintain the incident-management process, runbooks, and severity-classification matrix
  • Lead major-incident calls (P1, P2) and drive service restoration in minimum time
  • Coordinate cross-team communications, including executive, customer, and (where required) regulator messaging
  • Own the post-incident review (PIR) process, ensuring corrective actions are tracked to closure
  • Drive incident KPI improvement across MTTD, MTTA, MTTR, and repeat-incident rate

WHAT WE’RE LOOKING FOR

  • 2+ years in incident management or operations
  • ITIL 4 certification; maneobankingnt command training preferred
  • Experience in fintech, neobanking, or another digital-first regulated business preferred

YOU’LL THRIVE HERE IF YOU

  • You stay clear-headed when a major incident call is loud, urgent, and everyone wants an answer at once
  • You'd rather close out a corrective action than let a PIR turn into a document nobody looks at again
  • You can translate a technical incident into language an executive or a customer can actually understand
  • You treat a repeat incident as evidence something wasn't fixed, not bad luck
Envision Employment Solutions

About Envision Employment Solutions

Envision was founded in 2013 to support the Egyptian market with Talent Solutions. We provide full recruitment, headhunting, payroll, and onboarding services for your temporary, permanent, and full-time employee needs. We now successfully support some of the country’s largest businesses across the MENA regions. We have been immensely successful in creating a global network of highly adept intelligent professionals that can add value by enabling organizations to achieve their mission critical projects and goals.

Keeping pace with the ever-changing business landscapes, and the growing need for talented professionals has become ever more challenging. This is where Envision comes into play to bring skilled candidates to your organization. Our professional consultants are exceptionally skilled in identifying top talent in the MENA region and matching them with our client’s needs. We have a wide network of talents across various sectors, with a focus on the IT/Software sector.

All our resources are multifaceted and come with years of commended performance. Project completion rate of our consultants is 95%, 5% is attributed to unforeseen situations like project shutdown, health issues, relocation, etc. We appreciate the experience that our candidates bring from various industries, and we like to leverage it for the mutual benefit of both clients and candidates.

We work in partnership with your management team, hiring managers or Talent team to determine your recruiting needs, while optimizing your hiring budget.

Industry
Unknown
Company Size
11-50 employees
Headquarters
El-Sheikh Zayed, EG
Year Founded
2013
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