Job Description

Incident Management Specialist

Department: Global Customer Support

Employment Type: Full Time

Location: Pakistan

Description

We are looking for an Incident Management Specialist role in Pakistan to handle customer interactions and incident resolution. If you are stress-resistant, can multitask, and are customer-focused, you can apply!

Key Responsibilities

• Interacting with customers through phone calls and emails, providing explanations
• Resolving complaints and ensuring a high level of service.
• High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
• Processing incoming requests from users in the admin.
• Panel data collection for incident analysis
• Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise

• Excellent oral and written speech in Urdu language & English language.
• High stress resistance.
• Ability to take Initiative.
• Ability to work with a large amount complex information.
• Ability to remain calm and make decisions under pressure, especially during high stress incidents.
• Teamwork & collaboration with colleagues.
• Experience in handling accidental cases would be a plus.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.
• Final benefits may vary depending on the location.