At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Your role in the team
The Incident Management Consultant within the Enterprise Command Center (ECC) handles complex major incident detection/situations and provides guidance/coaching to other team members. They possess a fundamental knowledge of priority applications and can tie multiple application incidents together if applicable.
These positions are available with four different shift patterns, including:
Role 1: Tuesday, Wednesday, Thursday (6:00am – 3:30pm), Friday (6:00am – 5pm)
Role 2: Monday, Tuesday, Wednesday, Thursday, Friday (4:00am – 12pm)
Role 3: Saturday, Sunday, Monday (5:00am – 6pm)
Role 4: Monday, Tuesday, Wednesday, Thursday, Friday (12pm - 8pm)
Key responsibilities:
Run various diagnostics to determine validity of errors received
Handle incident detectionsituations and provide guidance/coaching to other analysts when required
Operate as a resource for all incident detection in the ECC
Handle all types of rapid response calls and outages and drive calls to closure
Document all dialog during a Rapid Response call
Provide guidance to team members regarding documents, interdependencies, and application details
Effectively lead and communicate during Rapid Response calls
Utilize Instant Messaging, Email, and conferencing software to manage Rapid Response calls
Communicate regularly with all levels of leadership
Own/contribute to various internal Project initiatives
Essential Skills:
All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy
A minimum of 2 years of experience handling major incidents to resolution
Strong experience with ServiceNow and MS Office Tools (Word, Excel, Outlook, OneNote, CoPilot, Teams, etc)
Artificial Intelligence (AI) and automation experience
Experience communicating via large conference calls, phone & IM, retaining and relaying information
Track record of handling/participating in major incident calls
Desirable Skills:
Experience working within Incident Command System (ICS), Incident Investigations, Incident Management, Incident Reporting via ServiceNow and Power BI, Incident Resolution, Incident Response, Incident Response Operations, Incident Tracking Software, Intrusion Detection and Rapid Response
Reporting Skills using ServiceNow, Power BI
Job Posting End date: Friday 28th August 2026
#LI-TR3
Skills
Coaching, Communication, Critical Incident Management, Documentations, Incident Analysis, Incident Coordination, Incident Handling, Incident Management, Incident Management Process, Incident Management Systems, Incident Resolution, Incident Response, ITIL Incident Management, IT Incident Management, Major Incident Management
Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.
We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.
We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.
As well as receiving a competitive annual salary, our reward package includes:
Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do.
From building innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together.
See how we’re creating a better future through innovation, advocacy, and empowering people and communities.
