Job Description

The Associate Case Manager works within a team environment to review potentially high-risk prospects, clients, accounts, and transactions. The role requires strong judgment and analytical capability to identify significant issues, drive appropriate escalation and resolution through established forums, and minimize losses and reputational damage. The Associate Case Manager provides clear documentation and communication, advises Bankers and support staff on risk issues, mentors junior team members, and builds effective relationships with Bankers and risk management partners across the firm.

Job Responsibilities

• Receive inbound alerts and determine appropriate disposition, including escalation to Committee when warranted.
• Review negative news and information generated through corporate-wide screening to identify risk implications.
• Assess transaction-related alerts to evaluate risk drivers, context, and required actions.
• Evaluate financial crime alerts and recommend next steps consistent with applicable risk frameworks.
• Identify elder or vulnerable concerns and escalate appropriately to minimize client harm and firm risk.
• Advise Bankers on addressing identified risk matters and required follow-up actions.
• Perform due diligence and formulate disposition recommendations for the Private Bank (PB).
• Partner with Bankers to develop submissions for Reputational Risk, AML, and Elder or Vulnerable meetings.
• Guide Bankers on risk tolerance and client fit considerations within the PB.
• Collaborate with Bankers to prepare submissions to the Client Review Forum addressing risk tolerance and client fit.
• Counsel Bankers on client exits for cause, including documenting rationale and supporting governance processes.
• Participate in client risk projects and related initiatives as required.
• Document findings, decisions, and rationales clearly to support consistent execution and auditability.
• Mentor junior team members by sharing best practices, coaching on analysis, and reinforcing escalation standards.
• Build relationships with Bankers and risk management professionals across regions and divisions to coordinate issues and align on outcomes.

Required Qualifications, Capabilities and Skills

• Bring 3+ years of experience in the financial services industry and/or risk management.
• Earn a BA/BS degree or demonstrate an equivalent, proven risk management and/or client service track record.
• Analyze complex problems with strong attention to detail and disciplined issue identification.
• Exercise sound and balanced judgment when evaluating risk signals and recommending dispositions.
• Communicate effectively in writing and verbally, including producing clear documentation of findings and decisions.
• Coordinate issues, findings, and practices with colleagues across regions and/or divisions.
• Prioritize effectively in a fast-moving, high-pressure, constantly changing environment.
• Apply business knowledge to new situations and evolving risk scenarios.
• Collaborate effectively as a team player and support shared goals and timelines.

Preferred Qualifications, Capabilities and Skills

• Demonstrate fluency in Spanish and/or Portuguese to support LATAM/GFG front office partners.
• Hold advanced degrees, certifications, or licenses such as JD, MBA, CAMS, and/or Series 7.
• Leverage experience preparing or presenting cases for governance forums (e.g., Reputational Risk, AML, Client Review, or similar committees).
• Apply knowledge of reputational risk, AML, and client risk frameworks to drive consistent, defensible recommendations.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans