Job Description

Staples is business to business. You’re what binds us together.

At Staples Promotional Products, we help organizations bring their brands to life through impactful incentive and recognition solutions. As a leader in design expertise, technology, and creativity, we partner with businesses around the world to deliver customized merchandise programs that drive engagement and loyalty. Joining our team means working at the intersection of strategy, creativity, and customer experience—where your work directly supports long‑term client relationships and business growth.

The Incentives and Recognition Project Manager serves as the primary internal partner for a portfolio of customer accounts, working closely with field sales and cross‑functional teams to deliver high‑quality incentive and recognition programs. This role manages all aspects of internal client support, influences profitability outcomes, and drives the execution of customer initiatives across multiple internal departments while ensuring a best‑in‑class customer experience.

What You’ll Be Doing:

• Act as the primary internal lead for assigned incentive and recognition customer accounts, partnering with field sales to deliver on customer objectives
• Manage all facets of client program execution, balancing customer budgets, service models, and profitability goals
• Build and maintain strong customer relationships by identifying opportunities and delivering customized, data‑driven solutions
• Analyze and manage margin targets, product assortments, pricing, inventory, and SKU counts to maximize profitability
• Develop and present client product selections using advanced tools, data, and merchandising insights
• Create and execute marketing and merchandise plans that drive customer engagement and revenue growth
• Support incentive site sales, trade shows, and branded merchandise initiatives
• Ensure SLA compliance and oversee the end‑to‑end customer experience in collaboration with call center and support teams
• Participate in customer business reviews and contribute to continuous improvement initiatives across service and retention efforts
• Identify opportunities to expand global services and support international incentive and recognition programs

What You Bring To The Table:

• Strong project management leadership with the ability to direct cross‑functional teams with minimal guidance
• A strategic, inclusive mindset that encourages collaboration, accountability, and execution excellence
• Proven ability to manage multiple priorities while meeting deadlines in a fast‑paced environment
• Strong business acumen with proficiency in marketing strategy, profitability awareness, and analytical thinking
• Excellent written and verbal communication skills, capable of influencing diverse internal and external stakeholders
• Confidence in managing complex customer relationships and navigating competing priorities
• Knowledge of promotional product capabilities and decoration methods, with attention to brand standards
• Comfort using data, technology platforms, and reporting tools to inform decisions and recommendations
• A proactive, self‑motivated approach with a passion for delivering exceptional customer experiences

What’s Needed – Basic Qualifications:

• 3+ years of project management experience
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines
• Excellent business communication skills (written and verbal)
• Strong professional judgment and relationship‑management capabilities
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Flexibility to travel as required based on account needs

What’s Needed – Preferred Qualifications:

• Bachelor’s degree preferred
• Formal project management training a plus
• Advanced Excel skills, including pivot tables, filtering, and lookups
• Experience managing programs within a SaaS-based environment
• Experience supporting customer‑facing programs, incentive platforms, or promotional product solutions
• Exposure to international or multi‑regional customer programs

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Vacation Allotment and Holiday Schedule
• Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!

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Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.