About the Role:
The Incentive Compensation Operations Analyst role is part of the regional Financial Operations team and is responsible for the administration of various incentive plans in the North America Region - including SPIF and TDS Rewards. This role requires a strong attitude with significant partnering with other teams across the organization, including Finance (FPA, Country Finance, Accounting), HR (Compensation and Benefits, HR business partners) as well as business leaders (Country General Managers, Regional Business Leads). The incumbent will work cross-functionally with various departments to establish processes, procedures, and adequate controls, and drive improvements.
Assist in coordinating and setting up new plans every quarter or year in the incentive management tool.
Support (or lead) payout process, including calculations, manual compensation adjustments, approval process. This process will be executed in close coordination with Finance and other teams to obtain the actual performance results and the regional Compensation and Benefits team and senior leaders on approved payout adjustments.
Administer SPIF programs and TDS Rewards incentives, ensuring alignment with business goals
Perform monthly accounting activities such as calculate month-end and quarter-end accruals, perform and conduct various account analyses and reconciliations, research issues and provide ad hoc deliverables for internal and external audit.
Respond to inquiries and requests from internal customers. This may include questions or disputes related to specific calculations and, tool or report navigation and training.
Ensure that all compensation policies and procedures are adhered to.
Liaise with incentive management tool provider to troubleshoot and resolve operational system issues (if any)
Maintain operational reporting functionalities in the incentive management tool, developing and distributing standard and ad-hoc reports.
Identify opportunities for process improvement and implement approved changes to streamline the compensation operation process, contributing to process and systems or tools enhancement projects.
Improve current process of gathering financial results from country Finance teams, exploring opportunities for automation and process simplification.
Support all testing requirements for system enhancements.
Ad-hoc duties or projects as assigned
2–5 years of relevant professional experience; an equivalent combination of education, training, and experience will be considered.
Follows instructions accurately and seeks clarification when requirements are ambiguous.
Proficient with standard office technology and productivity tools (e.g., Microsoft 365, collaboration platforms); able to operate common office equipment.
Demonstrated analytical skills, including performing complex mathematical calculations and reconciling data with a high degree of accuracy.
Strong attention to detail with a focus on accuracy and efficiency.
Communicates clearly and professionally—verbally and in writing—and tailors messages to diverse audiences.
Collaborates effectively with people from diverse identities, backgrounds, and functions; fosters an inclusive team environment.
Confidently engages and presents to management and senior leadership.
Strong organizational and time‑management skills; prioritizes, plans, and drives tasks to completion.
Manages multiple priorities and deadlines while maintaining quality.
Maintains confidentiality of sensitive information in accordance with company policies and applicable laws.
Builds and sustains productive working relationships across teams and levels.
Performs effectively under pressure, adapting to changing priorities and high workloads.
Learns new systems and technologies quickly; adapts to evolving processes and tools.
Professional, office environment.
Occasional non-standard work hours or overtime as business requires.
Hybrid work model: 3 days in-office, 2 days remote per week. Flexibility may vary based on business needs and changes.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
We’re 23,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.
At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.
