Job Description

Inbound Sales Representative

Department: Consumer Sales

Employment Type: Full Time

Location: Remote

Reporting To: Inbound Sales Supervisor

Key Responsibilities

• Engage with both inbound and outbound calls from external and internal customers via voice, chat, email, text, and other platforms for sales and customer service-related situations.
• Achieves sales and customer experience goals and objectives.
• Executes on outbound calling campaigns involving residential customers.
• Learns quickly, retains, and recalls product information while handling multiple priorities in a fast -paced environment.
• Maintains satisfactory performance on efficiency, effectiveness, and quality metrics.
• Maintains accurate and timely sales database documentation throughout all phases of the service and sales process.
• Practices above average ability and accuracy in detailed work
• Meet or exceed key performance indicators (KPIs) set by manager and business unit
• Adherence to regular and predictable attendance and punctuality
• Performs other duties as assigned

Skills, Knowledge & Expertise

• Must be able to read, write and speak English. Can effectively present information and respond to questions from customers and technicians.
• High School Diploma or equivalent
• 2 years related experience preferrable.
• Customer/Client Focus
• Flexibility
• Works well in a team environment
• Communication Proficiency
• An understanding of technology
• If working remotely, must have ability and willingness to meet in person at local call center as needed for meetings, group trainings, events, etc. A proven closer with sales experience (telecom sales a plus)
• Understanding of the fundamentals of competitive environment.
• Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
• Ability to demonstrate functional skill in communicating and explaining basic account information to the customer including their billing statement, products, and services, with focus on first-call resolution, retaining revenue, and building value.
• Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving.
• Must be able to work in a fast-paced, structured, dynamic, and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
• Demonstrates ability to achieve established goals and performance metrics and ability to work with moderate supervision/guidance.
• High focus on attendance and must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Ability to work independently but seeks leadership support when necessary.
• Also works with the Sales Enablement Manager to achieve sales goals.

Job Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP