Job Description

Job Duties & Responsibilities

• Answer incoming calls from potential customers in a fast-paced environment and outbound as well

• Build rapport, assess customer needs, and recommend appropriate products and services

• Clearly explain features, pricing, and benefits to maximize order value

• Confidently and professionally handle objections using proven sales techniques

• Accurately enter customer and order details into CRM systems

• Make follow-up calls on non-converted inquiries

• Meet or exceed daily and weekly sales goals and quality metrics

• Collaborate with supervisors and team members to continuously improve performance

Required Skills & Qualifications

• Inbound Phone Sales Experience: Minimum of 1 year in a high-volume inbound sales environment

• Sales & Communication Skills: Confident, persuasive, goal-oriented communicator with strong verbal and written skills

• Call Center Readiness: Comfortable working in a fast-paced, metrics-driven environment

• Technology Proficiency: CRM experience required (Salesforce a plus) o Cloud contact center platforms (Five9 a plus) o Proficient in Microsoft Office and general computer systems

• Multitasking Ability: Able to navigate multiple systems and screens while actively engaging customers

• Work Ethic & Reliability: Strong attendance, punctuality, and ability to manage workload independently

• High School Diploma or GED required

• Bachelor’s degree preferred