Job Description

About Us

VitalCALL is Australia’s original provider of 24/7 personal emergency response alarms, helping keep people safe every day. Backed by Chubb and powered by API Group, global leaders in fire safety and security, you’ll join an organisation with over 200 years of experience protecting people, property, and communities worldwide.

At VitalCALL, everything we do is centred around helping people feel safe and supported. In this role, you’ll deliver caring, professional service built on empathy, respect, and genuine human connection. You’ll be joining a global organisation where your work truly matters making a real and measurable difference to individuals, families, and the wider community every day.

About the Role

In this role, you will assist prospective customers in understanding the benefits of VitalCALL products and services. You will manage a high volume of inbound enquiries and convert these opportunities into confirmed installation bookings while delivering an exceptional level of customer service.

This dynamic and fast‑paced role requires strong communication and customer service skills. It also offers a rewarding opportunity to support individuals during challenging and sometimes life‑changing situations.

Key Responsibilities

• Manage inbound enquiries via phone, email, and web channels.
• Provide clear information on VitalCALL products and services to prospective customers.
• Convert enquiries into confirmed installation bookings.
• Achieve monthly sales targets and performance objectives.
• Maintain accurate customer records in CRM and internal systems.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Deliver a high standard of customer service throughout the sales process.
• Collaborate effectively with internal teams to support customer outcomes.

About You

• Minimum 2 years’ experience in sales, preferably in a retail or call centre environment.
• Strong sales capability with the confidence to proactively guide customers toward a decision while maintaining a compassionate and customer focused approach.
• Strong communication and interpersonal skills.
• Customer-focused with the ability to build relationships.
• Ability to multitask, prioritise, and work in a fast-paced environment.
• Proficient computer skills, including Microsoft Word, Excel, and Outlook.
• CRM experience (e.g., Salesforce) is desirable.

Candidates mut be willing to undertake pre-employment medical and drug and alcohol test & National Police Check

Benefits and Perks

• Comprehensive training and ongoing development to support your career progression
• Competitive pay and shift allowances
• Flexible working arrangements once training is complete
• Free onsite parking
• A supportive, collaborative team environment
• Access to a company discount portal across thousands of retailers, including insurance, health, and groceries
• Fitness Passport access for you and your family

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

#BR-CB