Job Description

Inbound Sales Advisor

Department: Customer Care Hub

Employment Type: Permanent - Full Time

Location: Alcester

Reporting To: Georgia Yeomans

Compensation: £26,780 / year

Description

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because life is better at home.

Until recently Helping Hands was run as a family business, and we still operate with those family values at our core. In 35 years we’ve supported over 60,000 families and those customers have rated us as the best home care provider in the UK on Trustpilot. We have over 140 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We are now looking for an experienced and self motivated Inbound Telesales Advisor to join our team.

As an experienced Inbound Sales Advisor at Helping Hands Home Care, you will be the first point of contact for prospective customers. You'll play an integral part in our customers' care journey as you give expert advice about what type and level of care would be perfect for them. You'll be working in a friendly team with a high-performance culture, and you'll be rewarded with a competitive base salary and an uncapped commission structure.

Key Responsibilities

• Answer incoming calls from potential customers, identify their needs and making sure they receive their ideal, bespoke care solution
• Nurture customers through the sales process and manage our CRM database
• Work with sales targets in a fun, energetic environment
• Hybrid working shifts between 8am - 7pm, Monday - Friday
• Weekend working 1 in every 4 weekends working from home, lieu days or pay offered
• Shared Bank Holiday coverage

Skills, Knowledge and Expertise

• Experience in a telephone inbound/outbound sales role
• Excellent communication skills with the ability to show empathy and understanding
• Good listening skills with attention to detail
• Experience in meeting and exceeding KPIs and targets