Job Description

Level Entry Job Location Dubuque Office - Dubuque, IA 52001 Salary Range $11.50 - $11.50 Hourly

Inbound Customer Service Representative

Foodies wanted!

Do you love hosting get-togethers, sharing recipes, or just enjoy talking about food?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you enjoy working with people, are passionate about providing top-notch customer service, and have experience in customer service and/or data entry, we want to hear from you!

Responsibilities:

• Effectively address and resolve consumer questions or concerns
• Clearly document and update consumer records based on interactions
• Accurately and efficiently manage multiple consumer interactions

Home Office and Workspace:

• Dedicated home office workspace, ideally a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (direct connection to your router)
• Three power connections – either three outlets or a power strip
• Maintain the workspace in a safe condition
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
• Continuous phone availability throughout your shift; flexibility to handle non-work-related tasks is not possible

Preferred Skills:

• High school diploma required; college education preferred
• Minimum of 2 years of customer service experience in a call center environment
• Social media experience a plus
• Excellent written and verbal communication skills
• Positive and professional demeanor
• Experience working on a computer
• Experience working in Microsoft applications – Word, Excel, Teams
• Experience working in Customer Relationship Management (CRM) platforms
• Experience supporting brand/consumer products and/or services
• Experience with diagnosing and troubleshooting

Training:

• Product training – become an expert on our client’s range of products
• Systems training – learn how to navigate and enter data into a Customer Relationship Management (CRM) platform and telephony applications
• Hands-on training – job shadowing and practicing while being virtually connected with team members for a better learning experience
• 100% attendance required

Why Us?:

At ACC Premiere, we understand the importance of work/life balance and we offer many benefits and services that support this:

• Paid training
• Work from home – enjoy a better work/life balance!
• DailyPay – work today, get paid tomorrow!
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Employee assistance program – free sessions with our partner company
• Tuition reimbursement – continuing education assistance for you and your family
• Referral program

EEO Statement:

ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

Qualifications