Job Description

Position

Title: Inbound

Correspondence Processor Business

Unit: QA/Compliance

Reports

To: Operations

Supervisor Location:

U.S.

FLSA

Class: Non-Exempt Full-time Revision

Date: January 22, 2020

Summary

The Inbound

Correspondence Processor will review all e-mail and letter correspondence,

research and locate the respective accounts and update to the appropriate

status. In addition, the employee will inform all relevant departments

(managers/supervisors) of the correspondence received for the recommended

actions to be taken.

Essential

Functions

• Research

and locate accounts relevant to correspondence received.

• Complete

tracking log for data analysis to be used by senior management

• Update

the account status and notes in accordance with company policy and procedures

• Provide

relevant and timely information to immediate management and peers.

• Demonstrate

the capacity to make decisions and incorporate strategic planning to ensure

deadlines are met and quality work is produced.

• Effectively

implement approved changes; adapt to necessary changes from old methods when

they are no longer practical

• Identify

new methods to present to management that generate improvement in facility's

performance.

• Keep

up-to-date knowledge, understanding, and compliance with governmental laws and regulations within functional

area, and with Company policies and procedures

• Maintain regularattendance and timeliness which are required due to the production-based nature of the business and client requirements
• Adhere

to all Company and customer confidentiality and security policies and

procedures

Non-Essential

Functions

• Provide proactive feedback to
• management concerning potential problems and recommendations for
• improvement. Recommend process
• improvements for efficiencies and best practices
• Perform other duties as assigned

Supervisory Responsibilities/Accountabilities

· This

position does not have Supervisory Responsibilities/Accountabilities

Requirements

• Must have a High School Diploma or
• General Educational Development (GED) certificate

· Must

be able to navigate multiple systems

· Ability

to work with Microsoft Office Programs

· Exceptional

attendance record

· Excellent

communication skills, including strong problem solving.

• Ability to work independently,
• self-starter, energetic, demonstrate good common sense, ethical and sound
• judgment, team player

Working Conditions

Work is generally

performed within an indoor office environment utilizing standard office

equipment. Desk setting inbound call center/cubicle

Physical

Requirements

While

performing the duties of this job, the employee is regularly required to talk,

type, see, and hear while sitting at a computer terminal for extended periods

of time. The typing aspect of the job requires the

employee to reach with hands and arms; and use hands and fingers to handle/feel

the keys. The job requires extensive use of keyboards and computers

Position Type/Expected Hours of Work

Employees

must adhere to the department’sscheduled hours and guidelines. Full-timeemployees must maintain continuous full-time employment status. Because of the

production-based nature of the job, employees must be able to adhere to their

schedule and attendance policies

The position description liststhe primary functionsand requirements of the role andis not all-inclusive. Other responsibilities may be assigned at any time with or withoutnotice. The position description is subjectto change to meet the needs of the business. Reasonable accommodations will be provided

to disabled individuals when such accommodations would allow the

disabled individual to perform the essential functions of the position without

causing an undue hardship for the Company.

Radius Global Solutions, LLC is an Equal Opportunity Employer EEO/Veteran/Disabled

JOB

DESCRIPTION ACKNOWLEDGEMENT

My signaturebelow indicates I have received

the jobdescription for the role of (Job Title) on (date).

I understand that

this job description is intended to list the primary functions and requirements of the role andisnot all-inclusive. Other

responsibilities may be assignedwith or without notice and may be providedverbally or inwriting. The position description is subject to change inorder to meet the needs

of the business.

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