Role Objective

Execute day‑to‑day contingent workforceonboarding and relatedHR operationalactivities with accuracy and timeliness, supporting SLA delivery and quality outcomes under defined processes and controls.

Responsibilities

• Execute contingent worker transactions including onboarding, contract updates, extensions, offboarding, and associated documentation checks.

• Creation ofcontingent workforce profileswithin HR systemsensuring accuracy of data capture Triggerwork-flowsin HRISto enable provisioning of systems, accessand other resources

• Process changes to contingent worker records

• Managequeries relating to contingent worker access rights,onboardingdocumentation, and eligibility for engagement.

• Manage cases through defined intake channels and case management tools, ensuring adherence to SLAs and quality benchmarks.

• Perform data validation, system updates, and compliance checks in line with approved SOPs and control requirements.

• Identify and escalate exceptions, data discrepancies, and policy deviations to Leads or Managers with complete and accurate documentation.

• Maintain accurate, audit-ready external staff data through disciplined lifecycle transactions and mass data corrections.

• Maintain operational trackers, logs, and records to support audit, compliance, and reporting requirements.

• Embed governance, metrics, and continuous improvement to enhance efficiency, quality, and customer experience.

• Support preparation of operational reports, volume tracking, SLA dashboards, and audit responses as required.

• Contribute to continuous improvement initiatives by identifying recurring issues and suggesting process enhancements.

• Adhere strictly to defined processes, information security requirements, and confidentiality standards.

Mandatory Skill Sets:

• Strong attention to detail and process discipline.

• Working knowledge of HR systemsandcase management tools

• Experience of workingwith global employees,in a globalsharedservices environment.

• Good written and verbal communication skills.

• Ability to work effectively in high‑volume, SLA‑driven, and globally aligned operations.

• Strong documentation and data handling capabilities.

• Adaptability: Flexibility to work indifferent shifttimingsbased on business needs

Years of Experience Required

• 1–4yearsof experience in HR Operations, workforce administration, HR shared servicesorequivalent enterprise environments

Education Qualification

• Graduate Post-Graduatedegreein HR,Operations, IT, Finance,Commerce orotherdisciplines

• Post‑Graduate degreewill be a plus