Job Description

Line of Service

Advisory

Industry/Sector

FS X-Sector

Specialism

Operations

Management Level

Associate

& Summary

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.

Those in intelligent automation at PwC will focus on conducting process mining, designing next generation small- and large-scale automation solutions, and implementing intelligent process automation, robotic process automation and digital workflow solutions to help clients achieve operational efficiencies and reduce costs.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Contact Centre Transformation(strong chat and voice AI)

We are looking for developers with3-4+yrsyearsstrong experience incontactcentretransformation , combining traditional platforms with modern AI-driven automation. The role requiresexpertiseincontactcentreplatforms, conversational AI, integrations, DevOps, and programming

Responsibilities

• Build andoptimizeVoice Bots, Chatbots, Email Bots, and multilingual conversational AI

• DevelopGen AI-powered Knowledge Bases (RAG) ,Agent Assist , andAuto QA frameworks

• Deploy solutions across multiple environments usingDevOps pipelines

• Write scalable, maintainable code inPython, Node.js , and other modern frameworks.

• Collaborate with cross-functional teams to deliver secure, high-performance solutions.

Required Skills & Experience

2. Conversational AI & Bot Development

• Voice Bots, Chatbots, Email Bots

• Multilingual bot development

• Agent Assist solutions

3. Gen AI & Knowledge Management

• RAG-based Knowledge Bases

• AI-driven knowledge retrieval and contextual response systems

4.Conversational AI Platforms

• Kore.ai,Yellow.ai,Haptikand others

• Azure Cognitive Services

• AWS Lex

6. Programming & Development

• Strongproficiencyin Pythonand Node.js

• Experience with microservices and API-drivenarchitectures

7. DevOps & Cloud Deployment

• CI/CD pipelines

• Containerization (Docker, Kubernetes)

• Cloud-native deployments (AWS, Azure, GCP)

Preferred Qualifications

• Experience withspeech-to-text/text-to-speech engines

• Familiarity withmultilingual NLP frameworks

• Knowledge ofmicroservicesarchitectureandAPI integrations

• Exposure tocloud-native architectures andscalable enterprise systems

What We Offer

• Opportunity to work oncutting-edgeAI-driven contactcentretransformation projects

• Collaborative environment with exposure toglobal clients and enterprise-scale systems

• Continuous learning and growth inGen AI, NLP, and automation technologies

Mandatory Skill sets:

Chatbots / Voicebots - Core.Ai

Preferred Skill Sets:

Chatbots / Voicebots - Core.Ai

Years of experience required:

2 to 3+yrs

Education qualification:

Bachelor’s degree inComputer Science, Computer Engineering, Information Systems, or arelated fields.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology, MBA (Master of Business Administration)Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Chatbots

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Automation Algorithms, Automation Engineering, Automation Framework Design and Development, Automation Programming, Automation Solutions, Automation Studio, Automation System Efficiency, Blue Prism, Business Analysis, Business Performance Management, Business Process Analysis, Business Process Automation (BPA), Business Transformation, Business Value Optimization, C++ Programming Language, Cognitive Automation, Communication, Conducting Discovery, Configuration Management (CM), Continuous Process Improvement, Data Analytics {+ 31 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

May 4, 2026