Job Description

Position: In‑Work Support & Recruitment Specialist – Workforce Australia

Location: Gladstone, QLD Employment Type: Full-Time

About Five Bridges

Five Bridges is a leading not-for-profit organisation delivering employment and community services across Queensland. We partner with job seekers, employers, and communities to create sustainable employment outcomes through tailored, person-centred support.

About the Role

We are seeking an In‑Work Support & Recruitment Specialist to join our Workforce Australia team in Gladstone. This is a hybrid role that combines employer engagement and recruitment activities with in‑work mentoring and post-placement support.

You will play a key role in connecting job-ready customers with local employers and supporting them once they commence employment - helping to improve retention, sustainability, and long-term success.

Working closely with Mentors, employers, and internal stakeholders, you will support the full employment lifecycle from vacancy sourcing through to in‑work support and retention outcomes.

Key Responsibilities

• Build and maintain strong relationships with local employers and industry partners
• Proactively source, develop, and promote job opportunities for Workforce Australia customers
• Match suitable candidates to vacancies and support the recruitment process end to end
• Provide in‑work support and mentoring to placed customers to promote retention and sustainability
• Coach and support customers through workplace adjustment, expectations, and problem-solving
• Liaise with employers to address early concerns and support positive employment outcomes
• Work collaboratively with Employment Consultants and internal teams to support placements
• Maintain accurate and timely records in line with Workforce Australia requirements
• Contribute to achieving contractual KPIs and performance targets

About You

• Experience in recruitment, employment services, labour hire, or a similar role
• Strong employer engagement and relationship management skills
• Demonstrated experience supporting customers in employment or post-placement environments
• A customer-first approach with a genuine commitment to helping people succeed at work
• Excellent communication, organisation, and problem-solving skills
• Ability to work in a fast-paced, target-driven environment
• Knowledge of Workforce Australia or DES contracts (highly regarded)
• Current C Class Driver’s Licence
• Working with Children Blue Card (or ability to obtain)
• Demonstrated ability to work respectfully with people from diverse backgrounds, including Aboriginal and Torres Strait Islander communities

Why Join Five Bridges?

✓ Meaningful work that creates real, long-term impact in the community

✓ Supportive, values-driven team environment

✓ Ongoing training and professional development

✓ Salary packaging benefits available through our not-for-profit status

✓ Opportunity to work across both recruitment and in‑work support

Ready to Make an Impact?

If you are passionate about recruitment and supporting people to succeed once they are in work, we’d love to hear from you.

Apply now and be part of a team making a positive impact through Workforce Australia.