Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.

About the Role:

Four Seasons Residence Club Aviara is seeking an In‑Villa Dining Generalist to join our team in Carlsbad. This role is ideal for a highly organized, detail‑oriented individual who thrives in a fast‑paced luxury environment. You will play a key role in delivering exceptional in‑villa dining experiences by accurately taking and coordinating guest orders with professionalism and care.

What you will do

• Coordinate all in-villa dining orders, ensuring accuracy and timely delivery.

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s origin, taste, and preparation methods.

• Liaise closely with the kitchen to ensure smooth service execution.

• Monitor order flow and maintain high service standards.

• Handle guest queries, requests, and feedback in a professional and friendly manner.

• Utilize Micros to run preference reports to present analytics.

• Become a Micros expert user and assist Sr. Assistant Manager with Micros programming.

• Maintain and enhance amenity program

• Ensure details related to amenity program are updated property wide and on website

• Coordinate amenity delivery by ensuring that all requests are received, filed, and ordered from kitchen.

• Carry hot boxes and provide oval tray service in a professional and comfortable manner.

• Carry trays, bus, and reset tables.

• Complete opening and closing side work as assigned and have all tables set according to standard.

• Ensure compliance with all health, safety, and hygiene regulations.

• Report any accident immediately, no matter how minor, to a manager.

• Recognize and address potential intoxicated disruptive or undesirable guests.

• Respond properly in any Residence Club emergency or safety situation.

• Perform other tasks or projects assigned by Residence Club management and staff.

What You Bring :

• Previous experience in hospitality, food & beverage, or a similar role is preferred.

• Excellent communication and customer service skills.

• Strong organizational skills with great attention to detail.

• Ability to multitask and work effectively in a fast-paced environment.

• A proactive and positive attitude with a passion for guest service.

• Confident using systems for order taking and coordination.

• Strong teamwork skills and ability to collaborate across departments.

• Able to work evenings, weekends, and holidays as required

• Possess a valid driver’s license to drive a golf cart.

• Experience working with Micros and Opera

What we offer: 

• Hourly Rate: $ 20.00
• Health Insurance – Medical, Dental & Vision
• 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Schedule & Hours:

• Full Time
• Early mornings, days, evenings, overnights, weekends, and holidays

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf