Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your own private paradise on a lush coral island. On Desroches Island, there is nothing to distract you from tranquillity, save for the sound of birds singing and an ocean breeze that invites you to come a little closer. We’re the only resort on this captivating coral island in the middle of the Indian Ocean, where the beaches belong to no one and everyone at the same time. Our rustic villas and suites are intimate retreats and will make you feel like a castaway who has struck gold.

In VIlla Dining Coordinator

About Four Seasons Hotels and Resorts:

Four Seasons’ legacy has been built through the care, skill, and passion of our people, who have been creating exceptional moments with genuine heart since 1961.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

We are proud of the incredible achievements of our people. As leaders in luxury hospitality, we continuously elevate the industry through a team united in care and excellence, where all employees celebrate each other’s unique talents and contributions.

Our history is iconic, our values strong, and our people and culture lead the way. We have an exceptionally strong foundation, and our future is even brighter.

Major Responsibilities

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

1. To use courteous and efficient telephone etiquette while obtaining all information necessary to process the guest's order.
2. The ability to record covers, handle special orders, check for out of stock items, and obtain the specials for the day, 86 items.
3. Operate the computer system for order taking, check printing, closing out checks and printing reports.
4. Maintain knowledge all menus (including 86 item, restaurant menus, cocktail list, etc) and of the service of food and beverage items offered by the department and the hotel.
5. Up-sell to guests as well as confirm their order before thanking them.
6. Coordinate between the server and kitchen for smooth communication, coordinating service to ensure standards is followed.
7. Assure that all amenity requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
8. Check all orders before leaving In-Villa Dining if no manager is present.
9. Document void checks and the reason for the void.
10. Assist in the training of new staff.
11. Maintain cleanliness in the Room Service area.
12. Inform the Room Service Manager of all customer complaints and makes appropriate efforts to correct the problem.
13. Maintain Room Service control sheet so the Room Service Manager knows when an order was taken, delivered and retrieved and by whom.
14. Assist the servers with setting up orders.
15. Takes responsibility of the department when no management is present.
16. Respond properly in any hotel emergency or safety situation.
17. Perform other tasks or projects as assigned.
18. Inform the Room Service Manager of all customer complaints and makes appropriate efforts to correct the problem, and raising GLITCH.
19. Exceptional Customer Service Skill, creating connection with guest.

Report to

In-Villa Dining Supervisor / Assistant Manager

In-Villa Dining Manager

Appropriate Manual/Policy and Procedures

Four Seasons Core and Service Culture Standards

In-Villa Dining Standard Training Manual

What you bring

• At least 6 months of experience in

   Excellent communication skills

• Coaching and problem-solving skills
• Communication and influencing strategies
• Confidence in operating the following systems is a plus: Opera, Golden, FS Chat, HotSOS, and

Birchstreet.

What we offer

• Competitive Salary and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Employee Uniforms and transportation
• Complimentary Employee Meals

Schedule & Hours

• Full time – 6 days a week of which you will be expected to work early mornings, days, evenings, overnight, public holidays or weekends
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on operational need.

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons – visit us: 

Four Seasons Careers - Four Seasons Seychelles & Four Seasons Seychelles at Desroches Vacancies

Linked - https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook – https://www.facebook.com/FourSeasonsJobs

Twitter - https://twitter.com/FourSeasonsJobs