Emagine Entertainment

In-Theatre Sales/ Food & Beverage Coordinator

Emagine Entertainment  •  Troy, MI (Onsite)  •  2 days ago
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Job Description

* This role will support all theatres under Kinepolis US (Emagine Entertainment & MJR Theatres)

Information
The Coordinator, In-Theatre Sales (ITS) serves as a key operational resource and subject matter expert supporting theatre operations across the organization. Acting as a primary point of contact for theatres, this role provides day-to-day guidance, support, and problem resolution to theatre teams. The Coordinator, ITS is responsible for fostering strong communication and collaboration with locations while supporting performance against MRF objectives and key operational metrics, including SPH, cost of goods, and labor management. Through consistent operational support and partnership with theatre leadership, this role contributes to achieving overall ITS Gross Operating Profit targets and enhancing the guest experience.
Key Accountabilities
  • Assist in liaising with distributors on day-to-day operational matters including damages, shorts, overages, and returns
  • Provide daily support and troubleshooting to theatre teams
  • Support the development and distribution of program communications including SOPs, updates, and recipe changes
  • Support General Managers in providing clarity, direction, and development opportunities for theatre ITS budget owners
  • Manage ITS Vista setup and ongoing support, including item setup, pricing and cost management, vendor management, and promotions and discount configuration
  • Contribute to the development and implementation of new concession programs, including standards, SOPs, equipment procurement, and rollout
  • Assist with creation and maintenance of concession planograms to support effective merchandising
  • Support food expansions and new program initiatives aligned with the Profit Plan
  • Support and follow up on monthly CSR execution and results
  • Monitor and support ITS Checklists covering food safety, alcohol compliance, and general SOP adherence
  • Provide hands-on, on-site theatre support for equipment-related needs and issue resolution
Experience & Competencies
  • 2 years experience in a related field.
  • Ability to travel and work from theatres, up to 40% of the time.
  • Food Safety Certified (Preferred).
  • Alcohol Service Certified (Preferred).
  • Post secondary education in a relatable field (Preferred).
  • Engaged in finding solutions and efficiencies.
  • Thrives in a fast paced, results orientated work environment.
  • Comfortable in providing/presenting recommendations/advice in areas of expertise.
  • Understanding of and responsibility for budgets, targets & results.
  • Successful track record in managing/leading within the food service industry and/or successful food service tenure within theatre environment.

Flexible work from home options available.

Emagine Entertainment

About Emagine Entertainment

Emagine Entertainment’s affiliates own and operate luxury theaters in Michigan, Illinois, Indiana, Minnesota, and Wisconsin. Emagine operates 28 theaters with a combined 30,068 seats and 342 screens. Emagine led the way in bringing luxury theaters to the metropolitan Detroit market. Emagine enjoys the honor and distinction of being named “Best Movie Theater” for several years running by the Detroit Free Press, the Detroit News, and WDIV television. Emagine has been named “Best Theater to See a First Run Movie” by Hour Detroit Magazine consecutively for the past 9 years. Emagine is ranked as the 9th largest theatre chain in North America according to the 2022 Giants of Exhibition report from The Boxoffice Pro, the premiere publication of theatrical exhibition.

Emagine is a recognized innovator in the theatrical exhibition industry having been the first theater chain in the world to convert to 100% digital projection. In 1997, Cinema Hollywood (now Emagine Birch Run) was the first theater in Michigan to open with all stadium seating. Emagine was the first to introduce 4K projection to the Detroit market, and it boasted 3 of the first 100 Dolby Atmos® immersive sound systems deployed worldwide. On December 15, 2017, Emagine began operating the largest movie screen in the State of Michigan with the opening of its Super EMX auditorium (featuring laser projection technology) at its megaplex in Novi, Michigan; and on December 19, 2019, Emagine opened the largest CinemaScope screen in the Midwest at its Emagine Canton/Westland location.

Emagine’s luxury experience incorporates not only reclining chairs but also gourmet snacks, reserved seating, in-seat service and other upscale amenities such as valet parking. All Emagine theatres offer adult patrons the option of enjoying their favorite cocktail, beer or wine while concurrently maintaining a genteel and welcoming environment for families.

Industry
Unknown
Company Size
201-500 employees
Headquarters
Troy, Michigan
Year Founded
Unknown
Website
emagine-entertainment.com
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