Job Description

YOUR ROLE @CHANEL

As an In Store Visual Merchandiser within our Heathrow Fashion Boutiques, you will play a key role in bringing the CHANEL Fashion vision to life and ensuring the highest standards of visual excellence are consistently maintained across the boutique.

Working in close partnership with the Boutique Management, and wider retail teams, you will be responsible for maintaining and evolving product displays, supporting collection launches, and ensuring the boutique always reflects CHANEL's global image guidelines while responding to local business needs.

Working in close partnership with Boutique Management, the Merchandising team and wider retail functions, you will be responsible for maintaining and evolving product displays, supporting collection launches, and ensuring the boutique reflects CHANEL’s global image guidelines while responding to local business needs.

A key aspect of the role will be applying creative thinking alongside sound commercial judgement. As collections evolve and key pieces sell through, you will work closely with the Merchandising team to thoughtfully mix collections and reimagine displays- maintaining a compelling, coherent client experience while making the most effective use of available product.

This is a highly collaborative and hands on role that sits at the heart of the client experience. It offers the opportunity to work closely with multiple Fashion functions, contribute to the success of our boutiques, and occasionally travel to other UK locations and international destinations to support visual merchandising initiatives.

WHAT IMPACT YOU CREATE AT CHANEL

You will help create an inspiring boutique environment that showcases our collections at their very best and elevates the client experience through exceptional visual presentation.

Your responsibilities will include:

• Maintaining the highest visual merchandising standards across the boutique in line with CHANEL guidelines and business priorities.
• Supporting the execution of window displays, in store presentations and display adaptations to ensure collections remain relevant, engaging and commercially effective.
• Driving product rotation and refreshes in collaboration with retail teams, ensuring product visibility is continually optimised.
• Managing visual merchandising tools, props and inventory, ensuring displays are maintained to the highest standards.
• Anticipating upcoming merchandising needs and preparing for daily and seasonal visual changes.
• Supporting boutique teams with the efficient handling of displayed products and mannequin looks.
• Contributing to collection launches and special installations, including evening and overnight visual merchandising activities when required.
• Building strong partnerships with boutique, merchandising and marketing teams to ensure a seamless and consistent expression of the CHANEL Fashion universe.

WHAT YOU WILL BRING TO THE ROLE

• Previous experience within visual merchandising, preferably within luxury fashion or a premium retail environment.
• A strong appreciation and knowledge of fashion, art and culture, with an understanding of how these influence luxury client experiences.
• Excellent organisational skills and the ability to manage multiple priorities in a dynamic retail environment.
• Strong attention to detail and a commitment to maintaining exceptional standards.
• Excellent communication and relationship building skills, with the ability to collaborate effectively across different teams.
• A proactive, adaptable and solutions-focused approach.
• The ability to balance creativity with commercial awareness when executing visual merchandising initiatives.

YOU ARE ENERGISED BY

• Bringing creative concepts to life through exceptional visual execution.
• Working within a fast paced and ever evolving luxury retail environment.
• Delivering excellence through attention to detail and high standards.
• Building strong relationships and collaborating with a variety of stakeholders.
• Continuously adapting displays to reflect new collections, priorities and business opportunities.
• Developing innovative solutions while remaining aligned to brand guidelines.
• Working both independently and as part of a team to create memorable client experiences.
• Connecting with teams across Retail, Product Merchandising, Global Image, Marketing and Events.

WHAT WILL YOU GAIN FROM THIS EXPERIECE

• A deep understanding of CHANEL Fashion and the role visual merchandising plays in creating exceptional client experiences.
• Exposure to one of the world's most iconic luxury brands and its globally recognised visual merchandising standards.
• The opportunity to develop expertise in luxury visual merchandising, product presentation and boutique operations.
• Experience collaborating with diverse teams across the Fashion division and broader CHANEL organisation.
• Access to tailored learning and development opportunities designed to support both personal and professional growth.
• Potential opportunities to broaden your experience through UK-wide and international exposure.
• The chance to contribute to high-profile collection launches and visual merchandising projects within a boutique environment.
• Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, advancing dignity and prosperity and promoting the autonomy of women

BENEFITS AT CHANEL 

Our employee benefits have been created to support you across your professional and personal life by offering you:   

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories   
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more 
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines   
• Platforms: Multiple Platforms to support across Wellbeing    
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales   
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones   

*Benefits are eligibility dependant and subject to change at any time   

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.