IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
IKEA Thailand creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano (Thailand) Ltd. owns and operates five omnichannel stores in Thailand, including IKEA Bangna, IKEA Bang Yai, IKEA Phuket, IKEA Sukhumvit and IKEA Chiang Mai. To learn more, visit IKEA.co.th
About the job
Lead and inspire the logistics team to ensure seamless goods availability, efficient, cost-effective goods flow processes, and strong logistics competence both in-store and online. Accountable for contributing to a great omnichannel customer experience by ensuring high product availability, customer-centric service operations, and a safe environment across all touchpoints. Strengthen the business growth and individual development by maintaining a dynamic succession plan for all key logistics and recovery roles, ensuring continuity and future readiness across the organization.
Your assignment
Lead the store logistics department while collaborating with the country fulfilment team and the store commercial team to ensure optimal goods availability and seamless customer order fulfilment across all channels, at the lowest possible cost.
Actively contributes to the store business planning process, leveraging global and country insights to develop and track logistics and recovery actions that support the overall country strategy.
Ensure the development and efficient use of long-term logistics capacity in the store, aligning with the range framework. This includes optimizing space, equipment, and staffing to support the entire supply chain across both in-store and digital operations.
Ensure alignment with the objectives and goals outlined in the Global Supply Chain Operational Handbook, local appendices, and service agreements with transport providers and country fulfilment operations team.
Monitor the performance of the logistics and recovery departments across all channels, taking proactive actions to achieve growth, budget, efficiency and performance goals outlined in the business and action plans, both in-store and online.
Analyse customer satisfaction feedback, IKEA Brand Pulse reports, co-worker satisfaction insights, and functional topic reviews fulfilment and availability to formulate targeted actions.
Ensure that the store logistics and recovery departments work in compliance with the IKEA Code of Conduct, internal IKEA regulations, standard operating procedures and local legislation relating to health, safety and security and the environment.
Qualification
Your profile
Have a passion for logistics and working in a fast-paced omnichannel environment and agile to adapt to the diverse demand.
Experience of setting and implementing action plans, setting budgets and following up goals.
Understand how to lead and manage teams to build high-performance cultures to ensure future succession.
Know how to leverage logistics expertise within the commercial team to enhance the overall commercial success of the store online and offline.
Ability to execute with speed, simplicity, and flexibility, even in unpredictable circumstances, ensuring seamless operations across all channels.
Ability to apply key performance indicators rigorously to drive improvements in workflows, efficiency, and cost management, while encouraging innovative and unconventional thinking to sustain continuous improvement.
Ability to lead by driving performance and results through effective team and stakeholder engagement across all channels.
More Information
Please apply by 15 July 2026.
ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE
We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.
How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.
IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.
ABOUT INTER IKEA GROUP
The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.
• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.
• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.
• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.
We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.
