Atlantic Healthcare Products & Medical Supply

In-Store Customer Service Representative - Healthcare Products BB

Atlantic Healthcare Products & Medical Supply  •  $32k - $36k/yr  •  Boynton Beach, FL (Onsite)  •  2 hours ago
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Job Description

Location: Boynton Beach, FL
Company: Atlantic Healthcare Products
Job Type: Full-Time / Part-Time
Competitive Pay + Commission Opportunities
This is not a typical customer service role.

You will be working directly with customers who often need help urgently — including caregivers and recently discharged patients. This role requires strong communication, organization, and the ability to guide people with confidence.

Watch this short video to get a feel for our team and what this role is like:

About the Role

We are seeking a reliable and customer-focused Sales & Service Representative to assist walk-in customers and handle inbound calls for healthcare equipment and services.

This is a fast-paced, customer-facing role where professionalism, urgency, and clear communication are essential. You will guide customers toward the right solutions while coordinating with our team to ensure a smooth experience.

Key Responsibilities

  • Assist walk-in customers in a professional and welcoming manner
  • Answer inbound calls and handle inquiries efficiently
  • Guide customers to appropriate products based on their needs
  • Process orders, rentals, and transactions accurately
  • Coordinate with delivery and service teams
  • Maintain organized customer records
  • Resolve customer concerns calmly and effectively

What We’re Looking For

  • Strong communication skills (in-person and phone)
  • Ability to multitask and stay organized
  • Positive attitude with a sense of urgency
  • Comfortable guiding conversations (not just taking orders)
  • Reliable and team-oriented
This is a fast-paced role that requires ownership and strong communication. If you prefer strictly transactional customer service roles, this position may not be the right fit.

Compensation & Benefits

  • Hourly base pay with performance-based incentives (commission opportunities available)
  • Health, dental, and vision insurance options (full time)
  • Retirement savings plan
  • Employee discounts on products
  • Opportunities for growth and advancement

How to Apply

If this sounds like a fit, please submit your application. We look forward to hearing from you.

Atlantic Healthcare Products & Medical Supply

About Atlantic Healthcare Products & Medical Supply

Atlantic Healthcare Products & Medical Supply is a locally owned family business serving Palm Beach County's home medical equipment and supply needs since 2002. As one of the area's largest suppliers of home health products, we provide superior customer service and top quality medical equipment and medical supplies. Two retail locations have over 3,000 unique products in stock. We have a database of over 50,000 items available within 1 or 2 days. Special orders are never a problem.

Our staff of Mobility Specialists, Compression Therapy Fitters, Orthotic Fitters Assistants, and Billing Associates are available to answer your questions and work with your doctor and insurance company. We provide the personal attention each of our customers deserves and are trained to find the right products for each individual. We are a Medicare provider, and can bill all major insurance plans for covered items. Please contact us for all of your medical supply needs.

Our services include:

Free Delivery Service*

Rentals of Medical Equipment

Certified Compression Garment fitter

Certified Orthotic Fitter Assistants

Grab Bar Installations

Mobility Specialists / Evaluation for Specialized Equipment

Repair Department – Factory Certified Technicians

Warranty repairs of defective products

Billing Department – We can secure proper documentation for you.

We accept Medicare assignment on most covered items

Scooter and Wheelchair Lifts for Vehicles

Pool and Spa Lifts

Home Modifications

Home Assessment and Fall Prevention Assessment.

Our West Palm Beach Location is most convenient if you live in: Greenacres, Lake Worth, Wellington, Royal Palm Beach, Loxahatchee, Riviera Beach, North Palm Beach, Palm Beach Gardens, Juno Beach, Jupiter.

Our Boynton Beach Location is most convenient if you live in Atlantis, Lantana, Manalapan, Hypoluxo, Boynton Beach, Delray Beach, Highland Beach, Boca Raton, and Villages of Oriole.

Industry
Healthcare & Social Services
Company Size
1-10 employees
Headquarters
West Palm Beach, Florida
Year Founded
2003
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