Job Description

In-station and On-platform Customer Service Associates

This is a unionized position. The pay rates are non-negotiable. The starting pay rate for this position is $27.80

This is not a sit‑back customer service job. As a fully on‑site member of the Keolis MBTA Commuter Rail team, you’ll be on your feet in stations and on platforms, giving real‑time travel information, directing crowds, supporting during delays and special events, and keeping passengers moving safely in all types of weather. You’ll also handle fare questions, basic ticket sales support, and lost‑and‑found interactions alongside station and operations staff.

We’re looking for people who stay calm when everyone else is stressed, communicate clearly to individuals and large groups, and juggle multiple urgent requests at once. You must be confident with smartphones and computer systems, quick to learn new tools, and meticulous in following safety and cash‑handling procedures. If working early mornings, late nights, weekends, and shifting locations sounds energizing — not daunting — this full-time union role could be for you!

Driven by Purpose. Powered by People.

At Keolis, a leader in public transportation and proudly headquartered in Boston, our mission — We Imagine, We Care, We Commit — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• ADA Reasonable Accommodation: Keolis is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis will ensure that persons with disabilities are provided reasonable accommodations.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily. If requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

#INDHP