The Lead Software Engineer – ServiceNow HRSD is the technical lead and platform owner for ServiceNow Human Resources Service Delivery (HRSD Pro). This role drives design, implementation, integrations, and long term support while ensuring Workday remains the system of record and ServiceNow serves as the system of engagement for HR workflows and employee experiences.
Key Responsibilities
Lead the design and implementation of HRSD Pro, including HR Agent Workspace, HR case management, Employee Center, and service catalogs.
Configure HR workflows including case lifecycle, SLAs, approvals, routing, escalations, templates, and HR services.
Partner with Integration teams to implement and support Workday ↔ ServiceNow integrations, maintaining Workday as SSOT.
Enable HR self service experiences using Virtual Agent and knowledge management.
Partner with vendors and internal stakeholders during implementation and transition to SteadyState ownership.
Ensure compliance with data privacy, security, and governance standards for HR data.
Provide technical leadership, mentoring, and L3 support for HRSD.
Support platform upgrades and continuous improvements.
Required Qualifications
8+ years of ServiceNow experience, with hands on HRSD implementation leadership.
Strong experience implementing HR case management and employee workflows.
Strong ServiceNow development skills (JavaScript, Glide API, Flow Designer, Integration Hub).
Experience leading cross functional enterprise initiatives.
Preferred Qualifications
ServiceNow certifications: CSA, CAD, HRSD.
Experience with Virtual Agent and AI assisted HR workflows.
Experience working with global HR organizations.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.
Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.
Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.
