Assesses project performance and documents and communicates lessons learned to increase institutional knowledge. Builds collaborative relationship that increases customer's perception of the value Blue Yonder brings to their business and expands future business opportunities. Collaborates with appropriate Blue Yonder resources on customer's business, organization and culture to strengthen their credibility as trusted advisors. Conducts oneself in a professional manner at all times with Blue Yonder customers and internal associates. Conducts performance reviews and provides guidance, feedback, coaching, mentoring and developmental experiences to project team. Coordinates and facilitates system handover to Support Services. Ensures project team adheres to Blue Yonder policies, procedures, methodologies and quality standards. Escalates issue that may have a financial impact. Establishes a strategic relationship with each customer that transcends the tactical implementation details, thus ensuring appropriate focus on longer-term customer objectives. Generates Statements of Work and customer proposal documents. Identifies project resource requirements. Leads project team in the resolution of customer project issues, escalating to appropriate parties as needed. Liaises with the various Blue Yonder departments to resolve customer project issues. Maintains Customer and Project sites within jCES. Manages budgets and invoicing. Manages multiple, concurrent services engagements. Manages project quality to ensure customer satisfaction and ROI. Manages service engagement budgets, including travel expense budgets, and reviewing billing for all services engagements. Maximizes margin on service engagements. Provides regular project communication and status reporting. Resolves project issues including budget, timeline, and scope. Works with Resource Controllers to plan long-term project resource requirements
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.
Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.
Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.
