Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role

We’re seeking a motivated and service‑driven In‑Room Dining Supervisor to join our team on a permanent basis. In this role, you will lead the in‑room dining operation, ensuring guests receive exceptional, timely, and discreet service in the comfort of their rooms or suites. You will set the standard for courtesy, efficiency, and attention to detail, while supporting the team in delivering seamless luxury experiences.

What You Will Do

• Supervise the daily in‑room dining service, ensuring timely delivery and exceptional presentation

• Support and guide the team, offering hands‑on leadership during busy periods

• Ensure all orders are prepared, checked, and delivered to brand standards

• Greet guests warmly and respond promptly to all in‑room dining requests

• Maintain high standards of cleanliness, organisation, and service flow in the department

• Coordinate with the kitchen, front-of-house, and housekeeping teams to guarantee smooth operations

• Handle guest feedback professionally, ensuring every experience is positive and memorable

• Maintain accurate billing, stock levels, and service records

• Uphold all health, safety, and hygiene protocols at all times

What You’ll Bring

• Previous experience in in‑room dining, hospitality, or F&B leadership is preferred

• A warm, professional, and polished approach to guest service

• Strong communication skills and the ability to lead by example

• Ability to multitask and stay calm under pressure

• High attention to detail and commitment to delivering luxury standards

• A collaborative, team‑focused attitude

• Flexibility to work mornings, evenings, weekends, and holidays as required

• Physical stamina to stand for long hours and carry trays or equipment

Benefits

• Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham, and Elvetham Heath)

• Employee travel programme

• BUPA dental healthcare

• Excellent Training and Career Development opportunities

• 28 days holiday per annum including bank holidays (increasing with length of service)

• Group Personal Pension Plan after three months’ service

• Opportunities to build a successful career with global potential

• Access to Wagestream – a salary advance benefit

• WeCare Employee Wellbeing Platform

• Uniform provided and free meals on duty