Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Create memorable guest experiences through exceptional in-room dining service in one of the city’s premier hotel environments. This role is responsible for delivering food and beverage orders to guest rooms with professionalism, warmth, and attention to detail while supporting the overall success of the Room Service operation.

The ideal candidate is hospitality-driven, organized, and energized by providing personalized service. In addition to serving guests, this position helps lead daily room service operations, supports team training and scheduling, and ensures the highest standards of quality, presentation, and guest satisfaction.

Essential Duties & Responsibilities

Guest Experience & Service Excellence

• Deliver food and beverage orders to guest rooms in a timely, professional, and courteous manner.
• Set up and present orders in guest rooms according to established hotel standards and guest preferences.
• Provide personalized service by anticipating guest needs and creating a welcoming, elevated dining experience.
• Describe menu offerings, preparation methods, ingredients, and pricing knowledgeably and enthusiastically.
• Accommodate guest dietary restrictions and special requests whenever possible.
• Resolve guest concerns promptly and professionally while ensuring complete guest satisfaction.

Operations & Team Support

• Assist in leading daily room service operations to ensure smooth service flow and proper staffing coverage.
• Support the scheduling, onboarding, and training of room service team members.
• Coordinate VIP amenities and special deliveries with Culinary, Front Office, Housekeeping, and other departments.
• Promote teamwork and positive communication across all hotel departments.
• Assist with room service phone operations, accurately recording orders and utilizing suggestive selling techniques to enhance the guest experience and increase revenue.
• Retrieve trays and service items from guest rooms and hallways within established service standards.

Service Preparation & Side Work

• Complete opening and closing side work including stocking service stations, brewing coffee, polishing equipment, and preparing trays and flatware.
• Maintain cleanliness and organization of room service areas, equipment, and service stations.
• Process guest payments accurately following all cash handling and charge procedures.
• Ensure all guest checks and order documentation are completed accurately and legibly.
• Report service, maintenance, or safety concerns to management promptly.
• Assist with additional operational responsibilities and hotel support functions as needed.

Deliver Passionate & Engaging Service

We are committed to creating exceptional experiences for every guest, every time. Team members are expected to embody our GUEST service philosophy:

• Greet every guest warmly with a smile
• Use eye contact, active listening, and guest names whenever possible
• Establish and anticipate guest needs
• Solve problems and own guest concerns through resolution
• Thank every guest sincerely

Build Strong Relationships

• Foster a respectful, collaborative, and positive work environment.
• Treat guests and colleagues with professionalism, dignity, and teamwork.

Additional Job Information/Anticipated

Pay Range

Qualifications & Skills

To perform this role successfully, candidates must be able to perform each essential duty effectively. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Preferred Qualifications

• Previous restaurant, hotel, in-room dining, or hospitality experience preferred.
• Prior leadership or supervisory experience is a plus.
• Passion for hospitality and guest service excellence.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently while contributing to a team-oriented environment.

Physical & Job Requirements

• Ability to lift and carry up to 50 pounds.
• Frequent walking throughout guest floors, kitchens, hallways, and service areas.
• Ability to bend, stoop, kneel, and stand for extended periods.
• Comfortable handling food, beverages, trays, and service equipment.
• Basic math and cash handling skills.
• Ability to read, write, and communicate effectively in English.
• Food handler certification and/or alcohol awareness certification as required by local or state regulations.
• Flexibility to work mornings, evenings, weekends, holidays, and special events as business demands require.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.