Job Description

Job Location: JW Marriott Turnberry Miami Resort & Spa - Aventura, FL 33180
Job Category: Hospitality - HotelScope of Position
The In Room Dining Server is primarily responsible for providing prompt, courteous, warm service and knowledge of our menu offerings in a luxury brand inspired hotel environment where attention to detail is key. He/she will ensure the timeliness and enjoyment of every memorable meal.
Position Requirements
- Previous food and beverage experience in a hotel environment is preferred.
- Basic computer knowledge (Micros or other POS Systems).
- Must be of minimum legal age to serve alcohol according to state law.
- Food handling certificate & TIPS (Training for Intervention Procedures) certificate required.
- Knowledge of food and wine an asset.
- Ability to work under pressure in a fast paced environment.
- Excellent eye for detail and the ability to multi-task in a fast pace environment.
- Effective at listening, understanding, and clarifying the concerns and issues raised by guests.
Responsibilities
- Consistently offer professional, friendly and engaging service.
- Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
- Deliver food and beverage in a timely and accurate manner.
- Pick up orders efficiently from the kitchen.
- Check outgoing orders for quality and accuracy of set up.
- Bring all dishes back to the stewarding area.
- Follow all safety and sanitation policies when handling food and beverage.
- Communicate with the kitchen regarding menu questions, the length of wait and product availability.
- Know layout of room service area/hotel and location of all equipment and supplies.
- Maintain cleanliness and condition of the work areas and equipment.
- Key in (pre check) orders on the Micros terminal promptly and accurately.
- Perform any other reasonable duties as required by management.
Education
- High school diploma or GED.
Skills and Abilities
- Ability to communicate in the English language. Second language is a plus.
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.
Physical Requirements
- Must be able to work in a fast paced environment.
- Must be physically fit in order to lift, pull and push items up to 50 pounds.
- Also requires standing/walking/reaching and bending throughout shift.