Job Description

Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Reporting to the Food & Beverage Manager, responsibilities and essential functions include, but are not limited to:

• Set up and deliver room service food and beverage orders
• Remove remaining food and beverage orders and amenities from guest rooms and hallways
• Ensure all mise en place is stocked and ready at all times
• Review daily reports, arrivals, VIP’s and groups in house
• Provide crisp, efficient food and beverage service with excellent interpersonal skills
• Keep work area clean and organized
• Assist with requisitioning and stocking of items
• Provide engaging service within Fairmont and Hotel Standards
• Cash handling
• Speaks passionately and informatively about the hotel offerings and the city
• Tailor service to the guests needs
• Assist with Refreshment Center stocking and billing
• Consistently offer professional, engaging and friendly service
• Other duties as assigned

Qualifications

• Minimum of one (1) year experience in Food and Beverage is required, preferably in a luxury environment
• Excellent written/verbal communication and interpersonal skills
• Strong guest service orientation
• Able to balance a variety of conflicting priorities while providing guest service
• Weekend/night shift availability

Additional Information

Our Values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.