Job Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence

In Room Dining Server

If creating memories and being part of an exceptional guest experience appeals to you, perhaps you would be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C., Georgetown.

Reporting to the Assistant Outlets Manager, the IRD Server, is responsible for serving guests in a professional and polite manner while maintaining the high standards of food and beverage quality, presentation and sanitation. He/she is also responsible for creating a hospitable atmosphere to all internal and external guests while maintaining a professional image and an organized and efficient work area.

What's in it for you?

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Rate of Pay: $14.00 - $16.50 per hour + tips

RESPONSIBILITIES:

• Maintain a positive service attitude at all times and be willing to help and advise guests with all questions and requests they may have.
• Deliver IRD orders/requests to the correct guests
• Respond to guest orders in a timely fashion
• Ensure that the work area is clean and neat
• Ensure all equipment is in good working order and to report any malfunctions to your direct supervisor/manager
• Be knowledgeable of all menu items, their garnishes, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct and concise way
• Follow procedures when ringing in guest orders. Read the cashier/operator’s order carefully, ensure accuracy when reading room numbers, cover count, guest name, food and beverage items, and specific guest requests
• Ensure that all side duties as requested by supervisor are completed to standard before departing for the day
• Assist with the organization and delivery of amenities
• Operate the Micros P. O. S system by following procedures when opening and closing checks. He / she is responsible for the operation and balancing of shift deposits on the Micros point of sale system and is accountable for their own deposit
• Clear and clean your area and supplies throughout the shift as well as at the end of the shift
• Rotate dishes, cutlery and other dishware as required
• All mise-en-place work to be completed by each server as assigned to you by your direct supervisor
• Pick up of all dishware/service trays in a prompt and efficient manner

Qualifications

Your experience and skills include:

• Previous food and beverage experience is preferred
• Excellent written and verbal communication skills
• Cash handling/transaction abilities
• ServSafe training is an asset
• Available to work varied shifts based on business demands including but not limited to mornings, late evenings, weekends and holidays.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work well under pressure in a fast paced environment

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Must be able to lift, carry, reach, push/pull at least 40lbs
• Frequently bending, kneeling, pushing, pulling and lifting
• Occasional descending or ascending ladders, stairs and ramps

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Must be legally authorized to work in the United States without sponsorship.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.