Job Description

Job Location: JW Marriott Turnberry Miami Resort & Spa - Aventura, FL 33180
Job Category: Hospitality - HotelScope of Position
The In Room Dining Order Taker is primarily responsible for providing prompt and courteous service. He/she will have knowledge of our room service menu offerings in order to provide guests a luxury quality in-room meal or beverage experience in a hotel environment where attention to detail is key. The In Room Dining Order Taker will ensure the timeliness and enjoyment of every meal.
Position Requirements
- Professional demeanor appropriate for a luxury environment.
- Previous food and beverage experience in a hotel environment preferred.
- Knowledge of Micros or other Point of Sale (POS) systems.
- Must be of minimum legal age to serve alcohol according to state law.
- Food handling certificate & TIPS (Training for Intervention Procedures) certificate an asset.
- Knowledge of food and wine an asset.
- Able to work under pressure in a fast paced environment.
- Effective at listening, understanding, and clarifying the concerns and issues raised by guests.
Responsibilities
- Answer telephones using appropriate etiquette.
- Take all guests room service orders and communicate them to the servers.
- Answer questions on menu selections, and check with kitchen Associates.
- Make appropriate suggestion of food and beverages (employs suggestive selling and up selling technique).
- Notify guests and management of delays in service delivery.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Know ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
- Record transaction in POS system at time of order.
- Complete closing reports and process all payment methods.
- Ensure proper details about the order and pricing/delivery times are communicated to the Kitchen and servers according to hotel standards.
- Follow all safety and sanitation policies when handling food and beverage.
- Know layout of room service area/hotel and location of all equipment and supplies.
- Maintain cleanliness and condition of the work areas and equipment.
- Ensure service trays are up to JW Marriott Turnberry Miami Resort & Spa before presenting it to a guest.
- Assist in setting up hotel amenities.
- Perform any other reasonable duties as required by management.
Education
- High school diploma or GED.
Skills and Abilities
- Able to communicate in the English language. Second language is a plus.
- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.
Physical Requirements
- Able to work in a fast paced environment.
- Physically fit in order to lift, pull and push items up to 50 pounds.
- Also requires standing/walking/reaching and bending throughout shift.