Job Description

What will I be doing?

As an Order Taker, you will play a key role in delivering a positive guest experience by handling room service orders with efficiency, accuracy, and professionalism. Responsibilities include performing the following duties to the highest standards:

· Answer room service telephones and respond to guest inquiries and requests in a timely, friendly, and efficient manner

· Maintain thorough knowledge of the menu, including restaurant promotions, daily specials, preparation methods, and ingredients

· Upsell food and beverage items, including sides, desserts, beverages, and promotional offerings, to enhance the guest experience and drive revenue

· Accurately take guest food and beverage orders and enter them into the appropriate point-of-sale (POS) system

· Reconcile checks upon order delivery, including verifying totals, ensuring proper gratuity distribution, and managing the cash drawer and house bank in accordance with established accounting procedures

Team Member Benefits

When you join our team, you’ll enjoy a comprehensive benefits package, including:

Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*

Dental & Voluntary Insurance – SunLife*

Flexible Spending Account (FSA) – Through WEX

401(k) Retirement Plan – Fidelity, with up to 5% employer match**

Employee Assistance Program (EAP) – ComPsych

Free Team Member Meals

Discounted Parking

Property Discounts – Restaurants, Gift Shop, and Spa

Paid Time Off (PTO) Program

Go Hilton Travel Discounts

Tuition Reimbursement

Guild Education Program

* Medical/Dental coverage begins on the first of the month following 60 days of employment
** 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled.

Here's what you'll do during a typical day:

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
• Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key!
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
• Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.