Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sky-high urban retreat reimagined with panoramic bay view. Introducing our second Four Seasons Hotel in San Francisco, rising above downtown at 345 California Center. Enjoy unparalleled views from the top 11 floors of this 48-storey landmark providing breathtaking panoramas of the city and the bay. Discover this new Four Seasons experience – steps from Union Square, the Ferry Building and Fisherman’s Wharf, home to Pier 39.

Join our Team!

The Four Seasons Hotel San Francisco at Embarcadero seeks an In-Room Dining Manager to join our talented team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company!

We invite you to join Four Seasons San Francisco at Embarcadero. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

At Four Seasons Hotel San Francisco at Embarcadero, the In-Room Dining Manager supports the daily operation of In-Room Dining, ensuring exceptional service, efficiency, and personalized guest experiences that reflect the standards of Four Seasons. This role reports directly to the Assistant Director of Food & Beverage and partners closely with Culinary, Stewarding, and Front Office teams to oversee service execution, develop employees, and maintain operational excellence across all aspects of In-Room Dining operations.

What You Will Do

• Support the daily operation of In-Room Dining, ensuring exceptional quality, consistency, and personalized guest service standards are maintained at all times
• Supervise, train, mentor, and motivate In-Room Dining employees while fostering a positive and collaborative work environment
• Maintain a strong presence during service periods to support the team, engage with guests, and ensure seamless operations
• Monitor order accuracy, delivery timing, and presentation standards to ensure an elevated luxury dining experience
• Handle guest concerns, service recovery opportunities, and special requests with professionalism and urgency
• Collaborate with Culinary and hotel leadership teams to support menu updates, promotions, and operational initiatives
• Assist with scheduling, payroll oversight, labor management, and inventory controls to support financial objectives
• Ensure compliance with Four Seasons standards as well as all local health, safety, and sanitation regulations
• Partner with Front Office and Guest Experience teams to coordinate VIP arrivals, amenities, and customized in-room dining experiences
• Participate in departmental meetings, training programs, and development initiatives to drive continuous improvement

What You Will Bring

• Minimum 2 years of Food and Beverage experience in a luxury hotel, including leadership or supervisory experience, with a strong preference for In-Room Dining or restaurant operations in high-volume, fine dining, or all-day dining environments
• Thorough knowledge of service, cost control in F&B and labor management.
• Excellent reading, writing and oral proficiency in the English language.
• Excellent computer skills.
• Ability to have flexible schedule according to operational needs.

• College degree preferably in hospitality management or equivalent experience is required.

• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts.
• Successful candidate must possess legal work authorization in United States.

Working at Four Seasons

Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.

Four Seasons offers an award winning work environment and an excellent benefits package which includes:

• Salary: $82,976.80
• Generous medical, dental & vision insurance plans
• 401k Retirement plan
• 8 weeks of New Parental Leave Pay
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Paid holidays, vacation & sick days

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf