Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Outlet – In-Room Dining

Deliver personalized and discreet service to guests in the comfort of their rooms and suites. Offer seamless 24-hour dining experiences that combine convenience, privacy, and luxury while maintaining Four Seasons' legendary standards of hospitality.

About the Role

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World's 50 Best Hotels), we are seeking a highly organized and guest-focused In-Room Dining Coordinator to join our Food & Beverage team on a full-time, permanent basis

As an In-Room Dining Coordinator, you will be the first point of contact for our guests, ensuring every order is handled with accuracy, efficiency, and personalized care. You will coordinate daily In-Room Dining operations, communicate closely with the Kitchen and service teams, and contribute to delivering exceptional luxury dining experiences.

What You Will Do

• Take guest In-Room Dining orders and communicate special requests accurately to the Kitchen.
• Answer telephone calls professionally, provide menu recommendations, and confidently describe food and beverage offerings.
• Upsell menu items and promote additional products and services.
• Coordinate food, beverage, and amenity deliveries to ensure timely and accurate service.
• Process guest charges, gratuities, and maintain billing accuracy.
• Maintain records of amenities, special requests, and guest preferences.
• Update guest profiles in Opera and manage VIP requests and reports.
• Coordinate with Housekeeping, Banquets, and other departments for special deliveries and guest requests.
• Use HotSOS to dispatch service requests efficiently.
• Prepare operational reports using Avero and assist with payroll reporting when required.
• Liaise with the Culinary team regarding special dietary requirements and off-menu requests.
• Manage Food & Beverage outlet reservations through OpenTable.
• Support administrative tasks and provide general operational assistance to the department.
• Ensure compliance with Four Seasons standards, health & safety procedures, and hygiene regulations.
• Respond appropriately during emergency situations while maintaining professionalism at all times.

What You Bring

• High School Diploma or equivalent.
• Applicants must hold a European Passport or have the legal right to work in Greece
• Previous experience in In-Room Dining, Food & Beverage, Front Office, or luxury hospitality is considered an advantage.
• Excellent communication, organization, and multitasking skills.
• Strong attention to detail and a genuine passion for delivering exceptional guest experiences.
• Ability to perform effectively in a fast-paced luxury environment.
• Fluency in English is essential; Greek is considered an advantage.
• Food handling and sanitation certification is an asset.

What We Offer

• Competitive Salary and comprehensive Benefits Package.
• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services.
• Ticket Restaurant monthly allowance of €100
• Complimentary Nights at Four Seasons Hotels & Resorts worldwide.
• Employee Recognition Program.
• Global career opportunities through Task Forces and international transfers.
• Access to Four Seasons' award-winning Learning & Development programs.

Schedule & Hours

This is a full-time, permanent position

The schedule is based on operational needs and includes 5 working days per week with 2 days off Flexibility to work shifts, weekends, and holidays is required.

If you are passionate about creating memorable guest experiences and would like to build your career with one of the world's leading luxury hospitality brands, we would love to hear from you!