Job Description

Why us?

Iconic architecture, a vibrant culinary scene, beautifully landscaped public spaces, and world-class museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago — located atop Water Tower Place in the historic Gold Coast — guests can explore everything from shopping along Michigan Avenue to admiring masterpieces at the Art Institute of Chicago. Yet many of their most personal and relaxing moments happen in the comfort of their guest room.

As an In-Room Dining Busser, you play an essential role in delivering a seamless private dining experience. From setting up trays and tables with precision to clearing and resetting spaces efficiently and discreetly, your attention to detail ensures every presentation feels polished and every guest space remains immaculate. You support the service team behind the scenes, helping to create timely, elegant, and memorable in-room dining experiences.

Recognized globally as the gold standard of hospitality, The Ritz-Carlton selects only the most dedicated and service-oriented professionals. As one of our Ladies and Gentlemen, you will embody the values that define the world’s finest luxury brand. In a diverse and supportive environment where teamwork and excellence are celebrated, you will be empowered to contribute to exceptional service moments — for our guests and for one another.

Responsible for retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards. Clean and maintain all corridors and public areas in accordance with all Food and Beverage procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

Responsibilities

• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Complete all shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communications to immediate shift supervisor.

Qualifications

Education/Formal Training

No formal education needed.

Experience

Prior Food and Beverage experience desirable.

Knowledge/Skills

• Ability to meet standards of appearance.
• Can communicate well with guests.
• Moderate hearing necessary as guests approach with requests and questions.
• Vision necessary to assess required reaction to meet standards.
• Minimal speech communication skills to utilize alternate communication.
• Minimal literacy necessary; can utilize alternate training tools.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

Benefits

Medical, dental, & vision insurance

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

$17 - $18+tips /hourly