Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The Greeter is responsible for ensuring our owner/guests have a world class check in and out experience. This includes welcoming our guests and owners as they arrive to the West Village Clubhouse. Services provided include superior meet and greet contact and facilities orientation for our guests as they step into the lobby. They will also assist the guest in directing them to the appropriate areas for registration.

ESSENTIAL DUTIES AND TASKS:

• Welcome our guests and owners as they arrive to the lobby, direct them to the respected check-in, check-out area while providing “world class guest experience.”
• Performs a “warm transfer” by leading guests and owners to In-House Vacation Station to meet/exceed conversion standards. Maintains the rotation log.
• Assist in pre-gifting by selling tickets and then updating notes in our system to ensure guest satisfaction at the completion of their tour.
• Adheres to all departmental company policies and procedures.
• Assists with anything additional requested by leaders.

QUALIFICATIONS

• High school diploma or GED required.
• Previous timeshare marketing or sales experience preferred.
• Familiar with Microsoft Word, Excel, and Outlook preferred but not required.
• Bilingual in Spanish is a plus, but not required.
• Must possess a sincere dedication to provide an unsurpassed level of owner and guest satisfaction.
• Demonstrate a commitment to the team.
• Must be able to stand for long periods of time.
• High energy and self-motivated.
• Excellent oral communication and presentation skills.
• Strong and proactive decision-making ability and strong problem resolution skills
• Dependable and goal oriented.
• Strong partnering skills.
• Self-directed but works as a team player.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product form guests and co-workers.
• Participates in proactive team efforts to achieve departmental and company goals.
• Excellent customer service.
• Strong oral communication skills.
• Mastery of the use of appropriate interpersonal and society styles and methods to inspire and guide individuals towards goal achievement.
• Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.
• Strong work ethic, high energy level and positive attitude.
• High level of accuracy.
• Ability to handle multiple tasks and balance priorities – excellent organizational and time management skills.
• Must have proven track record and ability to handle escalated service calls and customer service issues.

COMPANY BENEFITS:

At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success.

• Biweekly Pay
• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits and discounted vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

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