In-Country Consultant (Service Delivery & Client Engagement) – Senegal.

About Our Client

Our client is a multinational NGO dedicated to strengthening health systems through data-driven solutions that respond to local needs. Their mission is to equip under-served communities with the tools they need to lead healthier lives. They are currently seeking an
In-Country Consultant (Service Delivery & Client Engagement)
to be based in Senegal.

Purpose of the Position

The
Global Health Monitoring (GHM) Unit
plays a vital role in ensuring a seamless, high-quality experience for customers within the country. This unit provides technical and supportive services to ensure that service delivery is well-structured, efficient, and tailored to meet the diverse needs of each customer while achieving organizational objectives.

As a consultant, you will serve as a key liaison between the client's
GHM team, engineering, and operations teams
, working collaboratively to optimize and streamline support efforts. You must be detail-oriented, process-driven, and analytical. This role requires mastering existing
device configuration workflows
while proactively engaging with cross-functional teams to refine and enhance these processes as products evolve.

A deep understanding of
Parsyl’s mobile app and web platform
, as well as
GHM deployment protocols
, is essential for success. Beyond execution, this role provides opportunities to
enhance fulfillment, deployment, testing, and logistics operations
—ensuring that customer expectations are not just met but
exceeded
.

Key Responsibilities

To perform this role successfully, the individual must be able to execute each essential duty satisfactorily. Additional duties may be assigned.

• 
  Training & Capacity Building

  • 
    Design and implement
    in-country training programs
    on the effective use of the
    Parsyl solution
    , ensuring it evolves to meet emerging needs and enhance program sustainability.

• 
  Service Design & Deployment Support

  • 
    Develop and implement a
    strategic service design framework
    to optimize in-country deployment support for Parsyl customers.

• 
  Inventory & System Management

  • 
    Oversee
    quarterly updates
    of the device inventory and management system, ensuring proper functionality, packaging, and distribution aligned with client priorities and resources.

• 
  Customer Support & Relationship Management

  • 
    Strengthen local capacity for
    program sustainability
    while managing
    daily in-country customer support
    .

  • 
    Oversee and implement customer requests, adapting methods to the operational context to ensure
    efficiency, client satisfaction, and service excellence
    .

• 
  Project & Operational Optimization

  • 
    Advocate for
    practical, measurable project design approaches
    , ensuring customer support materials are well-maintained and implementation documents are accessible to clients and partners.

  • 
    Build consistency in
    program outputs, implementation, and assessments
    , introducing
    adaptive measures
    that enhance program delivery.

  • 
    Maintain corporate delivery standards, adapting project design to demonstrate
    innovative methods
    that contribute to
    corporate policy enhancement
    .

Who You Are

• 
  Willingness to Travel
  – Open to traveling as required.

• 
  Language Proficiency
  – Fluent in the official language of Senegal. English proficiency is desirable.

• 
  Technical Proficiency & Solution Deployment
  – Strong understanding of
  technology-based solutions, device configuration, and deployment workflows
  in
  healthcare
  or
  logistics
  settings.

• 
  Customer Engagement & Relationship Management
  – Ability to
  build trust
  , address service needs, and enhance
  customer experience
  through tailored support.

• 
  Training & Capacity Building
  – Expertise in
  designing and delivering training programs
  , ensuring effective knowledge transfer and program sustainability.

• 
  Operational & Logistics Management
  – Strong
  organizational skills
  to manage
  deployment, inventory tracking, and service delivery
  efficiently.

• 
  Problem-Solving & Process Optimization
  – Analytical mindset to
  identify challenges, enhance deployment processes, and implement continuous improvements
  .

• 
  Stakeholder Coordination & Communication
  – Ability to collaborate with
  internal teams, external partners, and local authorities
  to align project objectives and execution.

• 
  Performance Monitoring & Reporting
  – Proficiency in tracking
  key performance indicators (KPIs)
  , documenting progress, and making
  data-driven recommendations
  for program improvement.

Education & Experience

• 
  Bachelor’s degree
  in
  Business Administration, Supply Chain Management
  , or a related field; a
  Master’s in Project Management or Public Health
  is a plus.

• 
  8+ years of experience
  in
  marketing and client support consultancy services
  .

• 
  Specialized experience in
  service delivery and project design
  .

Desirable Experience:

• 
  Immunization program experience
  .

• 
  Supply chain management expertise
  .

• 
  Proficiency in the official language of Senegal;
  English proficiency is desirable
  if not the primary language.