Job Description

Main Responsibilities:

Shipment Handling:

• Coordinate Ocean import/export shipments with customers, carriers, and overseas agents. Handle full documentation process (Booking, B/L, Manifest, Invoice, Packing List, etc.).
• Ensure on-time cargo delivery and monitor shipment status until final delivery.
• Arrange container pick-up, return, and follow up on demurrage/detention charges.

Documentation & System Updates:

• Prepare and verify all shipping documents according to customer and regulatory requirements.
• Input shipment details into company systems accurately and timely.
• File and maintain records for easy retrieval and audit compliance.

Communication & Coordination:

• Liaise with carriers, co-loaders, customs brokers, and trucking companies.
• Communicate proactively with customers about shipment status and exceptions.
• Coordinate closely with the sales and accounting teams for smooth operations.

Customer Service & Problem Solving:

• Provide professional customer support to ensure satisfaction.
• Handle and resolve shipment discrepancies or delays.
• Maintain good relationships with existing clients and support business development when needed.

Compliance & Reporting:

• Ensure compliance with company policies, shipping regulations, and local customs rules.
• Prepare operation reports as required by management.
  

Main Requirement:

• Bachelors degree or related field of Logistics, Business.
• 12 years of experience in ocean freight operations (import/export)
• Knowledge of INCOTERMS, ocean freight documentation, and customs procedures.
• Good communication and coordination skills. - Good in Microsoft Office and operational systems.
• Proficiency in Microsoft Office and export management software.
• English language (spoken and written) and Chinese as a plus.

Key Competencies:

• Detail-oriented and well-organized
• Strong sense of responsibility - Customer-focused mindset
• Able to work under pressure and multitask
• Team player with positive attitude