Job Description

Main Responsibilities:

Shipment Handling:

• Coordinate with suppliers, logistics providers, and internal teams to ensure smooth shipment execution.
• Monitor shipment schedules, ensure on-time delivery, and manage shipment related updates.
• Verify and confirm shipping instructions, packing lists, and cargo readiness. Support inbound and outbound shipment processes to meet customer requirements.

Documents and Systems Updates:

• Prepare, check, and maintain all required shipping and supplier documents (POs, invoices, contracts, etc.).
• Ensure all data and shipment records are updated accurately in the companys ERP or operational system.
• Maintain proper filing and traceability of supplier records and communications. Support supplier registration and onboarding documentation.
• Communication & Coordination:
• Act as the main contact point between suppliers and internal teams (purchasing, logistics, finance, and customer service).
• Communicate proactively with suppliers to confirm order status, resolve issues, and maintain good relationships.
• Coordinate with internal teams to align on forecasts, order changes, or shipment delays.
• Facilitate information flow and ensure all stakeholders are updated in a timely manner.

Customer Service & Problem Solving:

• Handle supplier- or shipment-related issues quickly and professionally.
• Coordinate with relevant departments to investigate root causes and implement corrective actions.
• Ensure service excellence by providing clear updates and solutions to both suppliers and internal customers.
• Follow up on claims, damages, or discrepancies to achieve resolution.
• Compliance & Reporting:
• Ensure all supplier operations comply with company policies, quality standards, and regulatory requirements.
• Support supplier performance reviews and audits.
• Prepare and submit periodic reports (supplier performance, cost analysis, KPI tracking, etc.)
• Contribute to continuous improvement initiatives in supplier management operations.

Qualifications:

• Bachelors degree or related field of Logistics, Business.
• 13 years of experience in supplier management, procurement, or logistics operations.
• Strong attention to detail and accuracy in documentation and reporting.
• Good in Microsoft Office and operational systems.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ERP or data management syst
• English language (spoken and written) and Chinese as a plus.

Key Competencies:

• Excellent communication and coordination skills.
• Strong analytical and problem-solving abilities.
• Proactive, responsible, and customer-oriented mindset.
• Ability to handle multiple tasks and work under pressure.
• Team player with positive attitude and adaptability