Job Description

Import Operations Manager

Your Responsibilities

Leading Freight Forwarder / NVOCC/ Customs House Broker/ Tank Container Operator, with locations in 24 countries and over 3000 employees strong, is seeking a highly motivated and organized individual to fill the position of Import Operations Manager in our Jersey City, NJ Office.

The ideal candidate is a strong leader with freight forwarding and customs processing experience who thrives in a fast-paced environment and is committed to operational excellence and customer satisfaction

What You’ll Do

• Oversee daily U.S. import operations across Ocean, Air, and Ground, ensuring timely and accurate shipment processing.
• Manage U.S. Customs Brokerage activities and ensure compliance with CBP, FDA, USDA, EPA, DOT, C-TPAT, ISF, ACE, and other applicable regulations.
• Lead, coach, and develop import operations and brokerage teams, including workload planning, performance management, and training.
• Coordinate with overseas offices, agents, carriers, vendors, and customers to ensure smooth cargo movement and high service levels.
• Resolve escalated operational issues, delays, exceptions, and claims while maintaining strong customer relationships.
• Monitor KPIs, SLAs, and operational performance, identify opportunities for process improvements, and increased efficiency.
• Ensure accurate documentation, billing coordination, recordkeeping, and audit readiness.
• Support customer meetings, new business opportunities, system enhancements, and continuous improvement initiatives.
• Responsible for managing the daily operations of the Import Department to ensure excellent customer service, compliance, and profitability.
• Manages employees in the Import Department. Is responsible for the overall direction, coordination, and evaluation of these units.
• Ensure compliance with company quality standards, including ISO 9001/14001, C-TPAT, and Responsible Care requirements

Your Profile

What We're Looking For

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in freight forwarding, import, customs brokerage, or international logistics.
• 5+ years of Supervisory experience
• Strong leadership and people management skills
• Excellent problem-solving and decision-making abilities
• Strong customer service and communication skills
• Excellent organization and time management
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and quality focus
• Team-oriented and collaborative
• Commitment to compliance and continuous improvement
• Strong business acumen and cost awareness
• Proficiency in Microsoft Office, especially Excel and Outlook.

Why Join Us?

You’ll have the opportunity to make a meaningful impact by improving operational performance, building strong customer relationships, and contributing to business growth.

We offer

• Medical
• Dental
• Vision
• Flexible Spending Account (Medical and Dependent Care)
• 401(k) with company match
• Company paid Life Insurance, Short-Term Disability and Long-Term Disability
• Paid Holidays plus PTO and Sick Leave
• Voluntary Time Off
• Employee Assistance Program
• Tuition Reimbursement
• Employee Referral Program
• Employee Discounts

Salary range: $90k-$100k

When applying, the candidate should include salary requirement.

Background check required.

Only those considered for the position will be contacted. Thank you for your interest.

E-Learning

Company Events and Activities

Health Offers

Flexible Worktime

Beverages

Employee Recommendation

Remote Work

Sports Offers

Development

Extra vacation day on birthday

Join our Leschaco family and apply now through our online tool.

For more information visit our Website.

Contact Person

Daniela Pineda

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