Job Description

The Import Manager is responsible for overseeing and managing the end-to-end import operations of the company, ensuring efficient customs clearance, timely delivery of cargo, and full compliance with all relevant import regulations. This role plays a key leadership function in coordinating with clients, customs officials, shipping lines, and internal teams to facilitate seamless import processes.

Key Responsibilities

• Manage the entire import process from pre-arrival coordination to final delivery of cargo to clients.
• Supervise and support the import documentation team to ensure accuracy and timely submission of required documents.
• Coordinate with customs declaration officer, customs service team, and shipping lines and transporters to expedite clearance and cargo movement.
• Ensure compliance with all import regulations, tariff schedules, licensing requirements, and customs procedures.
• Monitor and control demurrage, storage charges, and other costs to ensure cost-efficiency.
• Maintain strong relationships with regulatory bodies, including customs, port authorities, and relevant government agencies.
• Provide clients with accurate shipment updates, timelines, and resolutions to any import-related issues.
• Lead and train a team of import officers, coordinators, and clerks to achieve operational goals.
• Analyze import trends, identify risks or delays, and implement process improvements.
• Prepare operational reports for management and ensure all records are maintained for audits and compliance.

Qualifications and Skills

• College or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, International Trade, or a related field.
• Minimum [5+] years of experience in import operations, with at least [2+] years in a managerial role within a clearing and forwarding company.
• In-depth knowledge of import procedures, customs clearance processes, port operations, and trade regulations.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and negotiation skills.
• Proficiency in logistics management software and customs platforms.
• Ability to work under pressure and manage multiple shipments simultaneously.
• Professional certifications in international trade, freight forwarding, or customs compliance are an added advantage.