Job Description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

Objectives of the Position

• Drive efficient Import, Export, and Customs operations across the region by improving processes, standardizing workflows, and ensuring compliance with global, regional, and local regulations.
• Lead Projects relevant to IE and customs operations, ensuring process adherence, operational excellence, and continuous learning and development.
• Collaborate with cross-functional teams—including Country IE & Customs Ops, Regional Customs & Foreign Trade, Order Management, GBS, Finance, Procurement, and Business Units—to ensure full compliance with corporate and regulatory requirements.
• Oversee LLP & LSP daily operations, track vendor performance against KPIs, manage escalations, drive continuous improvement with country teams, and lead improvement efforts to strengthen overall Supply Chain operations.
• Support business units by enhancing service efficiency and implementing improvement initiatives to boost service quality and process effectiveness.
• Foster a culture of service excellence with service providers, focusing on customer-centric Import/Export, Customs & Foreign Trade operations, and strict regulatory compliance.

Main Areas of Responsibilities and Key Activities

Operational Management

• Lead and manage all import/export logistics processes, ensuring compliance with internal procedures.
• Analyze and resolve logistics issues, escalating to relevant teams when needed.
• Maintain issue logs and manage non-conformances with corrective actions.

Reporting & Analytics

• Prepare, verify, and consolidate operational reports and KPIs for management and stakeholders.
• Run regular data extracts and validate accuracy for performance and crisis reporting.
• Support performance analytics and reporting across regions, including vendor management metrics.

Service Provider Management

• Oversee 3PL and LLP service providers for inbound/outbound transportation and customs.
• Conduct audits and random checks to ensure compliance with work instructions.
• Support logistics procurement activities, including tendering and contract adherence.

Continuous Improvement & Projects

• Drive continuous improvement initiatives and digitalization efforts in logistics operations.
• Participate in system testing, process enhancements, and assigned projects.
• Coordinate regular meetings and follow-ups on action items across import/export communities.
• Support new business requirements and customer logistics service needs.

Stakeholder Engagement
• Collaborate with business units, regional and global teams to support logistics needs.
• Provide logistics solutions and advisory to business units.
• Maintain strong relationships with internal and external stakeholders.

People Management
• Supervise team, provide constructive feedback and coaching for continuous improvement.
• Facilitate performance appraisals and development plans.
• Identify training needs and support Learning & Development programs required for the organization.
• Develop a comprehensive backup program and succession plan.

Other responsibilities
• All other tasks as assigned relevant to meeting BASF and the objectives as outlined above.
• Assumes back up responsibility for team member/line manager for service provider management and import export operations as required.

Job Requirements

Education

• Bachelor’s degree (with relevant work experience) in Logistics/Supply Chain Management or related field

Working Experience

• Minimum 5 years’ experience in handling Import/Export logistics with customs and trade compliance background, liaison with logistics service providers. Experience in SAP and chemical industry are preferred.
• A background in team supervision or people management would be a plus.

Technical & Professional Knowledge

• Efficient in MS Office applications such as Excel, PowerPoint and Word
• Knowledge in SAP system (TM/ SD/ MM Module) is preferred.
• Proactive team members who takes ownership and shows persistence to achieve results and exceed expectations.
• Ability to work independently on problem solving and identifying solutions.
• Good interpersonal skills and a team player
• Good command of written and spoken English is necessity.

The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital. We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions.

BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024.

At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com