Job Description

Essential Job Functions:

• Work on system routines, TMF, C2C, Follow-net, any other system applied to attend customer needs;
• Receive proposal accept from Pricing/Sales dept, analyze information and document;
• Prepare detailed shipping instructions to origin, informing service level and lead-time;
• Issue documents according to instructions received from shipper for export shpts;
• Follow up with all parties involved to comply with agreed lead-time;
• Make sure documents are issued in accordance with instructions and Brazilian legislation;
• Keep customer daily informed on shipment status, being proactive on possible deviation;
• Analyze monthly shipment performance reports to contribute to improvement in the process to customers;
• Confirm cargo arrival and available for customs clearance, on Imports;
• Confirm cargo departure and arrival at destination, on Exports;
• Provide instructions for local charges payment and invoices to customers;
• Check file finance result, acting whenever result is not what is expected;
• Demurrage follow-up;
• Make sure all steps on the shipment are taken before finalizing the process;

Other Skills & Abilities:

• Ability to read and write in English. Other languages desired;
• Must have strong verbal and written communication skills;
• Knowledgeable on import routine to Brazil;
• Excellent planning, time management, collaboration, decision making and organization skills;
• Ability to develop and document processes and procedures;
• Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers;
• Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism;
• Strong knowledge of Microsoft office, especially outlook.

EDUCATION AND EXPERIENCE:

• Bachelors Degree in Business Administration or related field required.
• Minimum 2 years related experience.