MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
Manage customer inquiries related to shipment status, billing, free time, cargo availability, and Bill of Lading (BL) requests.Handle inbound and outbound customer communications via phone, email, and digital channels.Prepare and send Notice of Arrival (NOA) and ensure shipment information accuracy.Process detention & demurrage inquiries, COD requests, BL amendments and short shipment follow-up.Monitor cargo movements, vessel schedules, feeder connections, and priority shipments to provide proactive customer updates.Coordinate with terminals, brokers, consignees, agents, and internal teams to ensure smooth cargo release and delivery.Handle customer complaints, resolve service issues, and provide timely solutions.Support customer onboarding, registration updates, KYC compliance, and digital platform services.Review and maintain shipment documentation, local charges, consignee details, and operational records.Manage special cargo shipments and ensure compliance with company policies and shipping regulations.Prepare operational reports and support continuous process improvement initiatives.Perform other duties assigned by the Import Customer Service Supervisor/ Customer Service Manager.
Candidate must possess at least Bachelor's Degree in any disciplines from reputable universityGood English proficiency both verbal and writtenRequired Skill(s): good Microsoft Office & MSC System skillsKnowledge of Shipping Business Process and Market SituationResult driven & customer focused* Please note that this position is open to Indonesian candidates or people with valid Indonesian Working Permit only.
This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.
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MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
OUR SERVICES
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
YOUR INDUSTRY
Bringing you industry-specific expertise; whatever you’re shipping, wherever you’re shipping it. MSC delivers a professional, efficient service tailored to the specific needs of your business. Our services are designed around you.
