Job Description

Essential Job Functions:

• Receive, review, and process import documentation for assigned accounts, ensuring accuracy and compliance with applicable regulations. Obtain and coordinate;
• Customs clearance and any required releases from other governmental agencies, arranging final delivery and issuing invoices in accordance with Customer’s SOPs;
• Monitor import transactions and promptly report any issues, deviations, or irregularities to supervisory personnel;
• Provide timely and high-quality customer service by proactively updating clients on the status of their shipments;
• Coordinate the release of cargo with carriers and manage Customs or other governmental inspections when required.
• Monitor, organize, and control on-hand warehouse receipts to ensure visibility, accuracy, and operational efficiency throughout the import process;
• Track, analyze, and maintain all relevant KPIs, ensuring performance targets and service levels are consistently met.
  
  

Other Skills & Abilities:

• Strong oral and written communication skills.
• Excellent customer service skills, with the ability to respond promptly and professionally to client needs and requests.
• Ability to read, analyze, and interpret documents, including business, technical, and regulatory materials.
• Strong attention to detail with well-developed organizational skills.
• Proficient in Microsoft Office applications, including Outlook.
• Solid knowledge of international operations and freight/logistics optimization.
• Strong planning, time management, collaboration, decision-making, organizational, and presentation skills.
• Ability to develop, document, and maintain processes and procedures.
• Ability to work effectively in a team environment, collaborate with internal and external stakeholders, interact with senior management, and manage conflict with
• professionalism, flexibility, and a positive attitude.

EDUCATION AND EXPERIENCE:

• Bachelors Degree in International Business/Logistic or related field required;
• Minimum 2 years related experience.