Job Title: Implementation Specialist, Workflow Solutions
Locations:Dordrecht, London, Pune
Application Deadline:May 29.2026
About Springer Nature
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature
About the Role
Springer Nature’s Group Publishing Operations team (GPO) performs and oversees manuscript screening operations across Springer Nature's journals portfolio. GPO also manages the various peer-review systems used by authors,editorsand reviewers as part ofsubmit-to-accept processes.
Our 'article-level' activities arelargely supportedby 400+ BPO staff across multiple locations. Our 'journal-level' activities arelargely supportedby ~50 Springer Nature staff across multiple locations, who also contribute to projects in one of threemain areas technology,transformationand quality.
Purpose of the role
TheImplementation Specialistwill manage their own portfolio of journals and partner with Publishing teams to run their journals in a ‘Production-ready’ way, whilefacilitatingsubmit-to-accept workflows and compliance with policies.
In collaboration with the Manager, Workflow Solutions(as well as the rest of the Workflow Solutions team and the wider GPO team), the Implementation Specialistwill also contribute to the definition and maintenance of all GPO workflows and processes, as well as providing stakeholders with expertise on existing processes and potential impact of new initiatives.
RoleResponsibilities
Journal care
Gather system requirements from publishers,editorsand service providers.
Set up,maintainandadministratepeer review systems.
Conduct presentations and training sessions for internal and external stakeholders.
Ensure quality of article-level activities and act as an escalation point for individual journals.
Develop andmaintainrelationships with stakeholders (Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers,authorsand service providers)
Maintain journal-specific records and documentation.
Workflows & Processes
In collaboration with GPO service providers, design, document andmaintainall GPO processes
Provideexpertiseon existing processes and advise on the potential impact of new initiatives being considered by the business
Collaborate closely with GPO’s TrainingProgrammesand Quality Assurance teamsto support (respectively) the development of trainingprogrammesrelying on the documentation of GPO processes, as well as the address of quality issues identified as resulting from unclear process documents.
Other responsibilities
Be an advocate for continuous improvement,qualityand efficiency. Foster a culture of openness,transparencyand collaboration within the team and with our stakeholders.
Experience, skills and qualifications
Experience
Essential
Contributing to (sometimes interconnected) business projects.
Working with a wide range of global stakeholders.
Desirable
Previousexperience in a publishing and/or support role.
Previousexperience in a role requiring an understanding of user needs with a view to develop solutions that also align with business requirements (e.g.Business Analyst).
Skills and Knowledge
Ability to design solutions that meet the business’s needs while striving foroptimumoperational efficiency, and to translate those into clearly documented processes
Ability to translate the needs of the business and stakeholders into new projects.
Understanding ofpublishing workflows.
Excellentorganisationskills to contribute to multiple concurrent projects and competing priorities.
Excellent written and verbal communication skills; able to communicate with individuals at all levels and on a global scale.
Excellent numeracy skills with proven attention to detail.
Excel and PowerPointproficiency
Good problem solving/logic/analytical skills.
Proactive and able to lead projects alone as well as part of a large group.
Experience ofusing Confluence for documentation managementdesirable
Qualifications
Degree or equivalent work experience.
Formal project managementqualificationsuch as PRINCE2desirable
Springer Nature Skills associated with this job profile includeSN-Case Management, SN-Customer-Focused, SN-Data analytics / Quantitative Skills, SN-Decision Quality, SN-Interpersonal Awareness, SN-Process Optimization, SN-Project Management, SN-Publishing Workflows & Systems, SN-Quality Management, SN-Tech Savvy
At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion
For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/
#LI-ES1
Job Posting End Date:
13-05-2026
