Job Description

Professional Services Engineer - UK

Employment Type:

Full Time and Permanent

Location:

Hybrid/UK

Department:

Professional Services

Reports to:

Professional Services Manager

In-Office Requirement:

Flexible

Travel Requirement:

Up to 50%

Work Schedule:

8.30am - 5.00pm Monday to Thursday. 8.30am – 4.30pm Friday. One hour lunch break each day.

The Professional Services Engineer is a key position to support CPOMS continued growth and expanding our market leading position by ensuring a successful implementation for our clients. The Professional Services Engineer will be responsible for the following:

• The implementation of CPOMS, StaffSafe, Engage, VisitorSafe, Raptor Emergency Management, and other related systems as necessary.
• Delivering the highest levels of customer satisfaction through project management of implementations, services, and trainings.
• Complying with data privacy legislation.

Job Duties & Responsibilities:

• Meets with clients following the sale to align on goals, priorities, stakeholders, and timelines.
• Creates a project plan outlining the roles and responsibilities needed to meet customer goals.
• Ensures the completion of key milestones to achieve customer goals.
• Communicating with clients throughout the implementation process.
• Ensuring that the project team is aware of key deliverables and project milestones.
• Demonstrates well-rounded knowledge of Raptor products and training approaches.
• Manages complex implementations with small-market customers.
• Adheres to departmental process and procedure and maintains systems of record.
• Facilitates training to administrative and end users of the CPOMS and Raptor software.
  • Supporting the Professional Services Manager and the wider Team with all administration tasks.
  • Updating and maintaining customer databases using Salesforce and internal systems.

Qualifications:

• Organized, disciplined, with a flexible independent approach with strong ability to multi-task and manage multiple high priority projects.
• Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.
• Strong communicator, personable and collaborative.
• Demonstrate maturity and acumen navigating business and professional environments.
• Comfortable working independently.
• Objective and goal-oriented professional who is used to achieving targets.
• Demonstrated experience in leading business process reviews, design reviews and change management with clients.
• Excellent hands-on skills with office productivity tools.
  • Strong desire to learn.
• Strong analytical and troubleshooting skills.
• Exceptional interpersonal skills and ability to explain software to non-technical users.

Other:

• Must be flexible to work outside core hours for customer training as and when necessary and may include overnight stays