TrueCommerce

Implementation Specialist I

TrueCommerce  •  Ho Chi Minh City, VN (Onsite)  •  3 hours ago
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Job Description

This role is an onsite opportunity.

Working Time: 40 hours/week. Monday – Friday. We are currently hiring for 02 kinds of shifts (please be specific in your application):

    • Night shift: 10:00 PM – 07:00 AM
    • Split shift: 8 AM - 12 PM (on-site) & 8 PM - 12 AM (work from home)

Work location: Helios Building, 5th Floor, Quality Tech Software Complex, District 12, Ho Chi Minh City.

As an Implementation Specialist, you will:

  • Set up clients with new Trading Partners via a portal. Gather information from new trading partners.
  • Build/Maintain Trading Partner records
  • Coordinate with multiple internal teams to ensure the target go-live date for the customer is met
  • Participate in problem-solving activities and escalate issues to relevant teams
  • Report to team management as well as involved project coordinator

Requirements for Success:

  • Proficient in English; Must be personable and confident in communication via telephone, and well-written professionally via email.
  • Strongly knowledgeable in analyzing and solving problems
  • Strong customer service etiquette and customer courtesy
  • Familiar with Microsoft Office
  • Able to work solo or as part of a team
  • Must be able to manage time efficiently, prioritize tasks, and work well in a team setting, to reach team and department goals
  • Can work under high pressure
  • Strong communication skills (English), both written and verbal.
  • Demonstrates the ability to work effectively in AI-augmented environments by applying AI tools to enhance productivity, while exercising sound human judgment and accountability.
  • Identifies automation opportunities within existing processes
TrueCommerce

About TrueCommerce

At TrueCommerce, we empower businesses to improve their supply chain performance and drive better business outcomes. Through a single connection to our high-performance global supply chain network, businesses receive more than just EDI, they get access to a fully-integrated network that connects their customers, suppliers, logistics partners, and internal systems. Our cloud based fully-managed services help businesses achieve end-to-end supply chain management, streamlined delivery, and simplified operations.

With 25+ years of expertise and trusted partnership, TrueCommerce helps businesses reach their true supply chain potential today, while preparing them for the future with our integration-agnostic network. That’s why thousands of companies — from SMBs to the global Fortune 100, across various industries — rely on us. To learn more, visit www.truecommerce.com.

Industry
Unknown
Company Size
1,001-5,000 employees
Headquarters
Cranberry Township, PA
Year Founded
Unknown
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