Job Description

Our Mission: Why Lighthouse?

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.

With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.

Lighthouse Values: Our guiding light

We are Lumineers Our shared values keep us on a collaborative path fostering a cultural and customer centric environment

• Pursuit of greatness We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
• Meaningful work matters We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
• Elevate each other We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals

We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

• 💼 Customer Operations | Customer Success Team
• 📍 Spain - Barcelona
• 🕜 Full-Time/Hybrid

What you will do

This is an opportunity to contribute to a key stage of the client journey: onboarding new customers to Lighthouse (within the impact of the direct products from The Hotels Network). You will join our team as an Implementation Specialist, acting as the primary technical guide for our new clients in the crucial post-sales phase. You will guide clients through the setup process, answer questions, and help solve technical challenges, ensuring a smooth and efficient onboarding experience. You’ll collaborate with Sales, Product, and Technical teams to stay aligned throughout, using AI tools and internal resources to work more efficiently.

Where you will have impact

• Account Activation: Proactively manage the full client onboarding cycle, from initial setup to successful account activation, with consistent follow-up.
• Client Technical Support: Guide clients through the technical installation of our scripts, providing hands-on assistance and troubleshooting to ensure a flawless setup.
• Communication: Serve as the main point of contact for our French-speaking market, ensuring clear communication and timely project completion.
• Sales Collaboration: Collaborate closely with Sales Managers to guarantee a swift and seamless handover of new accounts.
• Technical & Integration Coordination: Work with our technical and partnership teams to coordinate integrations and prioritize technical requirements.
• Data Monitoring: Monitor initial client data and platform tracking to confirm everything is functioning correctly post-setup.
• Knowledge Sharing: Contribute to our team's shared knowledge by documenting processes and helping to improve overall team efficiency.

About our team

Our Implementation team is the engine that gets our new clients up and running. As the first point of contact after a deal is closed, we own the critical technical onboarding phase. We are a team of customer-focused, hands-on problem-solvers who thrive on tackling technical challenges and ensuring a perfect setup for every client. We are a key talent hub within Lighthouse, with many team members growing into roles in Customer Success, team leadership, and beyond. We work hard in a fast-paced environment, support each other, and celebrate our successes together.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery.
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven experience in a client onboarding, implementation, or related customer-facing role.
• Professional fluency in both French and English, with excellent written and verbal communication skills.
• A customer-focused mindset with a passion for delivering an outstanding client experience.
• Strong problem-solving skills and the ability to troubleshoot technical issues with attention to detail.
• Data driven mindset.
• Excellent organizational skills, with the ability to manage multiple projects in a fast-paced environment and meet deadlines.
• The ability to explain technical concepts clearly and effectively to a non-technical audience.
• A collaborative team player who is fun to work with and contributes to a positive team culture.
• AI curious: you actively explore how automation and generative AI can drive smarter execution and better results.

We welcome

• Interest or previous experience in the hospitality industry or with SaaS products.
• Familiarity with CRM or client communication tools like Salesforce and Intercom.

Diversity, equity, inclusion, and belonging

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!

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