At Heartland Veterinary Partners, our mission is centered around elevating the lives of veterinarians and their teams. By partnering with Heartland, practice owners unlock a world of operational advantages and economies of scale, all while retaining their clinical autonomy. At Heartland, we go beyond the ordinary to foster an environment that nurtures growth, invests in our employees, and creates pathways for professional development.
The Heartland promise doesn't stop at operational brilliance; it extends to encompass non-clinical facets like recruiting & human resources, marketing, procurement, payables management, accounting & finance, and information technology. In essence, we've got every corner covered, so our partners can focus on what truly matters - providing optimal care for their patients. As a dedicated member of our Support Center, you'll have the opportunity to be a part of what makes that happen. Your role will be pivotal in helping our partners deliver unparalleled patient care.
The Heartland philosophy rests firmly on the pillars of Servant Leadership. This ethos defines our Support Center team, where every member embraces the ethos of selfless service and approaches every challenge with an unwavering commitment to support. If this resonates with your personal and professional values, then we'd like to get to know you better!
Position Purpose
The Implementation Specialist – Access to Care serves as the subject matter expert for HeartlandVeterinary Partners' Access to Care initiatives, leading the implementation, adoption, and long-termexecution of wellness plans, client financing solutions, and financial triage across a multi-site veterinarynetwork. Reporting to the Director of Field Implementations, this role partners with operationalstakeholders to drive practice engagement, ensure consistent execution from implementation throughsustainment, monitor program performance, and equip teams with the education, tools, and supportneeded to increase client acceptance of care.
This is a full-time remote role with a travel requirement estimated at ~25%.
At Heartland, all of our team members embody the spirit of Servant Leadership.
• Serve as a field subject matter expert for all Access to Care initiatives, including wellness plans,client financing programs, and financial triage.• Lead the implementation, execution, and long-term sustainment of Access to Care programsacross supported practices, ensuring consistent adoption and operational success.• Partner with Regional Directors, Operations Coaches, and practice leadership to driveaccountability, remove barriers, and improve program adoption, execution, and performance.• Assess practice workflows, standards of care, and client needs to recommend appropriatewellness plan structures and implementation strategies.• Develop and deliver education, coaching, tools, and resources that build confidence indiscussing wellness plans, financing options, and financial triage with clients.• Monitor implementation timelines, onboarding progress, launch readiness, and post-launchadoption, ensuring milestones, deliverables, and follow-up activities are completed on schedule.• Analyze enrollment, utilization, and performance metrics to identify opportunities, recommendaction plans, and provide regular progress updates to leadership.• Maintain accurate implementation trackers, dashboards, and reporting while proactivelyidentifying risks, gaps, or execution challenges and recommending solutions.• Collaborate with cross-functional teams, including Operations, Organizational Growth &Development, Marketing, Finance, Strategic Initiatives, and vendor partners to supportsuccessful program execution.• Drive continuous improvement by gathering field feedback, standardizing implementationprocesses, refining tools and workflows, and supporting practices requiring additionalintervention.• Travel to practices as needed to provide implementation support, coaching, and training.
• High school diploma required; associate's or bachelor's degree in Business, HealthcareAdministration, Veterinary Technology, or a related field preferred.• 2–5 years of progressive leadership or implementation experience in veterinary, dental, orhealthcare operations; multi-site experience preferred.• Strong understanding of veterinary practice workflows, preventive care, standards of care, andwellness plans.• Demonstrated ability to influence, coach, and drive change without direct authority.• Excellent communication, presentation, facilitation, organization, and relationship-buildingskills.• Strong analytical and problem-solving abilities, with the ability to interpret data, managemultiple priorities, and consistently execute follow-through.• Proficient in Microsoft Office Suite and operational reporting or data analytics tools.• Self-motivated with the ability to work independently in a remote environment, maintain aprofessional virtual presence, and respond promptly to business needs.• Ability to travel up to 25–30% as business needs require.
USD $60,000.00 - USD $75,000.00 /Yr.
Heartland Veterinary Partners is a support organization that is committed to improving the lives of veterinarians. We purchase veterinary practices and provide operational support to relieve administrative burdens such as payroll, recruiting, HR, marketing and accounts payables. If needed, we invest to support growth. The practices maintain their unique branding, culture and clinical autonomy.
At Heartland, we believe that selling a veterinary practice shouldn’t mean losing what makes it remarkable. When we acquire a practice, the doctor comes first. We listen closely to their needs in order to create a one-of-a-kind solution to ease their administrative burdens—all without disrupting their day-to-day operations, the culture they’ve fostered, and the relationships they’ve built. In other words, the name over the door doesn’t go away. The headaches of running a business do.
Partnering veterinarians appreciate an improved work-life balance, less financial worry, and the confidence that their teams will be in good hands. Best of all, they get to focus on why they entered the business in the first place: to care for animals and to be present when their clients need them most. Practice team members enjoy the warm culture of their individual community practices combined with the support and resources that Heartland brings to the table.
Improving the lives of veterinarians means supporting them at all stages of their careers. Whether you're a veterinary student or a new graduate looking for hands-on learning to begin your career or an experienced veterinarian looking to tackle management and leadership opportunities, we keep your goals at the heart of everything we do.
The Heartland Support Center team is hardwired to serve. We follow the philosophy of servant leadership and put the needs of others first with a genuine desire to help. As a result, Heartland’s practices count on team members to be there for them with heart and solution, not a corporate agenda.
